Thomas Taylor Jr
Frisco
Summary
Dynamic Field Service Technician with a proven track record at Hewlett Packard, HP, excelling in hardware and software installation, and outstanding customer service. Skilled in fault diagnosis and technical support, consistently achieving high levels of client satisfaction and operational efficiency. Demonstrated ability to lead teams at Chic-Fil-A, enhancing customer satisfaction and streamlining operations. Focused, reliable and results-driven and attentive to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Hewlett Packard, HP
01.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality for printers, laptops, and desktops.
- Configured and installed computer systems for other sub-organizations.
- Investigated hardware product issues involving materials and software and devised solutions.
- Elevated customer satisfaction through followup and enthusiastic customer service.
IT Support Specialist
Vernon Auto Group
04.2021 - 01.2022
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Team Leader
Chic-Fil-A
07.2017 - 04.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Bachelor of Science - Computer Science
Midwestern State University
Wichita Falls, TX06-2026
Skills
- Expertise in hardware replacement for laptops, desktops, printers, and workstations
- Experience with VMware
- Modern operating systems (Windows 7,10,11, Windows server, iOS, Android, MacOS, and Linux (Ubuntu)
- Active Directory
- Knowledge of network protocols concepts
- Proficient in all Microsoft applications
- Experience configuring and maintaining computer hardware and software, including drivers and updates
Certification
- HP Accredited Technical Associate (ATA) – HP Inc.
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
Timeline
Field Service Technician
Hewlett Packard, HP
01.2022 - Current
IT Support Specialist
Vernon Auto Group
04.2021 - 01.2022
Team Leader
Chic-Fil-A
07.2017 - 04.2021
- HP Accredited Technical Associate (ATA) – HP Inc.
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
Bachelor of Science - Computer Science
Midwestern State University
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