MIKE WALLACE
Frisco
Summary
Professional with solid background in mortgage services, well-versed in loan origination, underwriting processes, and regulatory compliance. Proven track record of driving successful outcomes through collaborative efforts and adaptability to changing market conditions. Strong skills in financial analysis, client relations, and risk assessment. Known for reliability and results-oriented approach.
Overview
20
20
years of professional experience
Work History
BARTENDER
RS3 and Legends Hospitality
01.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Mortgage Loan Processor
PennyMac
11.2024 - 05.2025
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
SALES REP
TruGreen
01.2024 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
LOAN PROCESSOR/CLOSER/CREDIT ANALYST
Penfed Credit Union
02.2022 - 11.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
POST CLOSER/ LOAN PROCESSOR
NAF (New American Funding)
04.2021 - 09.2021
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Contributed innovative ideas during team meetings aimed at improving overall department productivity and effectiveness.
SALES REP
TruGreen
02.2018 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Stayed up-to-date with industry trends to position company as market leader.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
UNDERWRITER/ AML/Credit Analyst
Citi
05.2015 - 01.2017
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
UNDERWRITER
Carlisle & Gallagher
01.2011 - 12.2014
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Determined and documented loan conditions and communicated requirements and decisions.
Loss Mitigation Specialist
Acura Loan Servicing
01.2009 - 12.2011
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
LOSS MITIGATION SPECIALIST
Bank of America
01.2006 - 12.2009
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
Education
Bachelor of Arts - Kinesiology
Cameron University
Lawton, OK05-2006
High School Diploma -
Rowlett High School
Rowlett, TX05-2001
Skills
- Processing procedures
- Pipeline management
- Document review
- Proficient in Encompass
- Policy adherence
- Teamwork and collaboration
- Customer communication
- Data entry
- Loan servicing
- Client needs analysis
- Residential mortgage lending regulations
- Problem-solving skills
Timeline
Mortgage Loan Processor
PennyMac
11.2024 - 05.2025
SALES REP
TruGreen
01.2024 - 09.2024
LOAN PROCESSOR/CLOSER/CREDIT ANALYST
Penfed Credit Union
02.2022 - 11.2022
POST CLOSER/ LOAN PROCESSOR
NAF (New American Funding)
04.2021 - 09.2021
SALES REP
TruGreen
02.2018 - 01.2020
UNDERWRITER/ AML/Credit Analyst
Citi
05.2015 - 01.2017
BARTENDER
RS3 and Legends Hospitality
01.2015 - Current
UNDERWRITER
Carlisle & Gallagher
01.2011 - 12.2014
Loss Mitigation Specialist
Acura Loan Servicing
01.2009 - 12.2011
LOSS MITIGATION SPECIALIST
Bank of America
01.2006 - 12.2009
Bachelor of Arts - Kinesiology
Cameron University
High School Diploma -
Rowlett High School
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