Jeremiah J Worthington
Burlington,NJ
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
3
3
years of professional experience
Work History
Field Service Technician
Hewlett Packard, HP
Browns Mills, NJ
04.2024 - 01.2025
- Called and consulted with clients regarding equipment details, needs and problems.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Installed new systems and components according to service orders and manufacturer instructions.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Geek Squad Supervisor
Geek Squad
Mount Laurel, NJ
09.2023 - 04.2024
- Works with clients directly to ensure Agents are assisting client with repairs/services while achieving department goals
- Ensures work area is safe, clean, functional and organized
- Drives open communication and follow up between key partners and departments such as customer service and service centers
- Utilizing Client and Employee feedback, as well as reporting any financial results to review the business while working with the SEM to build and implement business support plans and capitalize on business opportunities
- Evaluated employee performance through periodic reviews and documented results accordingly.
Advanced Repair Agent
Geek Squad
Mount Laurel, NJ
08.2021 - 09.2023
- Personally performed all client repairs, including virus scans, custom build computers, and data transfers
- Assisted with opening and closing duties, including ensuring all clients have been contacted, making sure S/O's are up to date, logging all client balances and informing consultation agents
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Managed inventory of parts and tools, ensuring availability for all repair tasks.
Education
Highschool Degree -
Pemberton Township Highschool
06.2018
Skills
- Repair and installation
- Proficient in [software]
- Customer training
- Accountability and work ethic
- Teamwork and collaboration
- Problem-solving
Awards and acknowledgments
- Successfully managed a team while consistently keeping NPS survey scores over 85 percent. Given employee of the month and quarterly MVP more than 6 times over the course of 12 months.
- Completed all apple certified repair agent trainings and have received certifications to work on almost all apple products.
Affiliations
- Enjoys helping with family and friends
- Mindful of body and health
- Loves video games and has personal interest In creating them
Timeline
Field Service Technician
Hewlett Packard, HP
04.2024 - 01.2025
Geek Squad Supervisor
Geek Squad
09.2023 - 04.2024
Advanced Repair Agent
Geek Squad
08.2021 - 09.2023
Highschool Degree -
Pemberton Township Highschool
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