kevin sockriter
Laurel,DE
Summary
Dynamic Field Service Technician with Carter Machinery, recognized for enhancing equipment uptime through expert troubleshooting and preventive maintenance. Proven ability to build strong customer relationships and deliver tailored solutions. Skilled in technical analysis and team mentoring, consistently achieving high service quality and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Carter Machinery
Felton, DE
12.2013 - Current
- Diagnosed and repaired heavy machinery, ensuring optimal performance and reliability.
- Conducted routine maintenance checks to enhance equipment longevity and functionality.
- Collaborated with team members to troubleshoot technical issues in the field effectively.
- Utilized diagnostic tools and software for accurate identification of mechanical problems.
- Provided training and support to junior technicians on equipment handling and safety protocols.
- Documented service reports detailing repairs, parts used, and customer interactions for future reference.
- Implemented best practices in safety compliance while executing on-site repairs and maintenance tasks.
- Developed strong relationships with clients through effective communication and timely service delivery.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Site Foreman
Moore Farms Construction
Seaford, DE
08.2010 - 07.2011
- Supervised daily site operations, ensuring compliance with safety protocols and project timelines.
- Coordinated schedules and resources for multiple teams, enhancing workflow efficiency on-site.
- Trained and mentored junior staff, fostering skill development and adherence to quality standards.
- Implemented process improvements that reduced delays in construction phases by streamlining communication.
- Monitored project progress, identifying potential issues early to mitigate risks and ensure timely delivery.
- Collaborated with subcontractors and suppliers to maintain seamless operational flow throughout projects.
- Developed site-specific work plans that optimized resource allocation and minimized downtime across tasks.
- Reduced project delays by proactively identifying potential issues and implementing appropriate solutions.
- Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
- Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
- Improved project efficiency by effectively managing construction schedules, budgets, and resources.
- Aided in the development of comprehensive project estimates by collaborating closely with management teams for accurate budgeting considerations.
- Contributed to successful project completion with diligent tracking of milestones and deadlines.
- Promoted a positive work environment by fostering teamwork and addressing conflicts in a timely manner.
- Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.
- Ensured safety compliance on the job site through regular inspections and adherence to established protocols.
- Upheld quality standards throughout all stages of construction with meticulous attention to detail.
- Reviewed project details to specify correct materials and equipment for job sites.
- Inspected completed work to verify quality standards and compliance with criteria.
- Checked equipment to determine if maintenance was required.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Directed projects according to schedule and quality demands.
- Created and implemented plans to maximize efficiency of workers.
- Sourced suppliers and purchased necessary materials for work.
- Inspected equipment and tools used for safe operation.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Assisted in recruiting and hiring new construction and extraction workers.
Education
Construction Engineering
Seaford High School
Seaford, DE06.2003
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Inventory management
- Valid Driver's license
- Technical support
- Power tools operation
- Repair and installation
- Heavy lifting
- Installation and maintenance
- Hardware and software installation
- Electrical troubleshooting
- Schematic interpretation
- Service quality
- Multimeter usage
- Fault diagnosis
- Equipment inspection
- Safety assessment
- Technical analysis
- Diagnostic testing
- Equipment Repair
- Tool management
- Vehicle maintenance
- Relationship building
- Accountability and work ethic
- Work orders
- System installation
- Timely reports completion
- Work order management
- Electrical systems
- Calibration procedures
- Device installation
- Reading wiring diagrams
- Emergency response
- Power tools
- Team supervision
- Software configuration
- Data collection
- Basic welding
- Equipment oversight
- Verbal and written communication
- Record keeping
- Work order prioritization
- Mechanical background
- Customer consulting
- Equipment documentation
- Environmental safety
- Hand tools proficiency
- Preventative maintenance
- Diagnostics and troubleshooting
- Equipment troubleshooting
- Equipment installation
- System repairs
- Customer relations
- Following safety practices
- Component repairs
- Heavy equipment repair
- Worksite preparation
- Excellent communication
- Tool installation and alignment
- Fleet maintenance
- Welding skills
Timeline
Field Service Technician
Carter Machinery
12.2013 - Current
Site Foreman
Moore Farms Construction
08.2010 - 07.2011
Construction Engineering
Seaford High School