Darius Clanton
Park Forest,IL
Summary
Diligent Systems Analyst with strong background in systems analysis and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Analyst
Atkore
01.2024 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints
- Installed printing and scanning devices at diverse sites preparing for Go-Live.
Onboarding Specialist
Atkore
04.2022 - 01.2024
- Implemented weekly laptop configurations according to specific requirements of new staff.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Maintained a 95% on time rate for new users
- Created a QR code for new users that led them to a FAQ website
- Created user accounts Via ADmanager
- Ensured prompt user account deactivation.
- Managed Azure license removal for offboarded accounts.
Service Desk Technician
RL Canning
01.2021 - 04.2022
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Developed knowledge base articles for common issues, enabling faster resolutions for end users.
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
Education
High School Diploma -
Crete Monee High School
06-2015
Skills
- Database design
- End user support
- Mobile application development
- Application support
- Intune Device Management
- Powershell Scripting
- PowerBi Report Creation
- Power Automate
Accomplishments
- Promoted to Systems Analyst in 12 months.
- Implemented Conditional Access Policy company wide
- Created PowerBi Report for Missing Updates Project
- Assisted with Go-Live at 6 different Locations Nationally
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft.
- CompTIA A+ Certification
Timeline
Systems Analyst
Atkore
01.2024 - Current
Onboarding Specialist
Atkore
04.2022 - 01.2024
Service Desk Technician
RL Canning
01.2021 - 04.2022
- Microsoft Certified, Azure Fundamentals - Microsoft.
- CompTIA A+ Certification
High School Diploma -
Crete Monee High School
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