Darius Diama

Coordinated marketing campaigns, promotional events, and client engagement initiatives, managing timelines, logistics, and communications to ensure successful execution.

• Managed multiple projects and deliverables using Monday.com, tracking timelines and coordinating cross-functional teams.
• Created marketing materials, presentations, and reports using Microsoft Office and Adobe Creative Suite.
• Supported event planning and brand activations, including logistics and stakeholder coordination.
• Organized and analyzed marketing data to produce clear, executive-ready reports and insights.
• Collaborated with internal teams and external partners to ensure timely, high-quality project delivery.

Managed daily financial service operations, ensuring accuracy, compliance, and efficient client account handling.

• Supervised and trained team members to improve service quality and financial product knowledge.
• Supported high-value client relationships by identifying needs and providing tailored financial solutions.
• Ensured compliance with regulatory standards while maintaining data security and risk controls.
• Monitored performance metrics and implemented process improvements to enhance efficiency and customer satisfaction.

Supervised daily floor operations, leading team members to maintain efficient workflow, service quality, and customer satisfaction.

• Trained and coached employees on customer service, operational procedures, safety, and performance expectations.
• Managed staffing, scheduling, task assignments, and floor coverage to support daily business needs.
• Monitored sales, service, and operational performance while addressing issues and implementing process improvements.
• Resolved customer concerns and employee issues professionally, maintaining a positive and productive work environment.
• Maintained compliance with company policies, safety standards, and operational procedures while supporting overall team performance.