Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darius Ford

Columbus

Summary

Dynamic professional with extensive experience at PNC Bank, excelling in consultative sales and mortgage consulting. Proven track record in project management and budget analysis, utilizing Agile methodologies to drive efficiency. Adept at building client relationships and delivering tailored financial solutions, ensuring customer satisfaction and business continuity.

Overview

12
12
years of professional experience

Work History

Branch Banker, Retail Sales & Service

PNC Bank
Columbus
10.2019 - 06.2021
  • Deployed the consultative sales process to proactively acquire new households and/or existing customer relationships.
  • Maintained an in-depth knowledge of retail customer and small business products and services and recommended appropriate financial solutions.
  • Utilized approved Sales & Marketing tools to proactively prospect customers and set appointments for periodic financial reviews.
  • Participated in the consumer loan process, owning sourced loans from application through closing.
  • Demonstrated advanced understanding of mathematical functions for analysis of credit and financial information.

Project Manager, Enterprise Information Technology

Cardinal Health
Columbus
06.2015 - 07.2018
  • Assessed requests for project changes to consider their effects on budget, quality, constraints, and risk.
  • Attended leadership seminars and led team-building workshops to increase unity and productivity.
  • Developed accurate cost estimates to help clients initiate and deploy projects within their budgets.
  • Maintained relationship with all clients to secure business continuity.
  • Kept clients informed of every project phase through written reports, regular meeting cadence, and various forms of communication.

Analyst, Workforce Management & Optimization

Cardinal Health
Columbus
01.2015 - 06.2015
  • Maintenance of daily/weekly call scheduling databases for the Enterprise IT Service Center.
  • Built economic and financial spreadsheet models to understand impact of internal and customer facing environments and business decisions.
  • Data analysis critical to short- and long-term contact center capacity planning.

Mortgage Service Specialist

J P Morgan Chase
Columbus
11.2013 - 01.2015
  • Loan Servicing: Processed customer loan principal, interest, and escrow payments.
  • Assisted customers with loan documentation, escrow analysis, lien releases, loss mitigation, and payoffs.
  • Assisted attorneys, collectors, and third party's regarding delinquencies, foreclosures, and bankruptcies.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Effectively communicated with other employees and upper management to ensure complete care of customers.

Sales & Leasing Consultant

Germain Mercedes-Benz of Easton
Columbus
10.2012 - 11.2013
  • Mercedes-Benz Certified, New and Pre-owned automotive sales professional.
  • Created sales prospects through cold/warm market research and customer relationship management.
  • Guided clients through product selection, finance, and delivery.
  • Conducted post sale follow-up and client retention through phone calls, emails, texts, direct mail, and personal visits.

Analyst, Workforce Management & Optimization

Nationwide Insurance
Columbus
02.2009 - 10.2012
  • Maintenance of daily/weekly call scheduling databases for the Claims contact centers in multiple locations.
  • Built economic and financial spreadsheet models to understand impact of internal environments and business decisions.
  • Data analysis critical to short- and long-term contact center capacity planning.

Education

Professional Development - Sales Methodology, Consumer Psychology, Advanced Closing & Negotiating Strategies

Cardone University
Aventura, FL
04-2019

Skills

  • Project management and workforce management
  • Budget analysis
  • Agile methodologies
  • Mortgage consulting
  • Sales and marketing strategies
  • Application development
  • Contact center design
  • Lean Six Sigma

Timeline

Branch Banker, Retail Sales & Service

PNC Bank
10.2019 - 06.2021

Project Manager, Enterprise Information Technology

Cardinal Health
06.2015 - 07.2018

Analyst, Workforce Management & Optimization

Cardinal Health
01.2015 - 06.2015

Mortgage Service Specialist

J P Morgan Chase
11.2013 - 01.2015

Sales & Leasing Consultant

Germain Mercedes-Benz of Easton
10.2012 - 11.2013

Analyst, Workforce Management & Optimization

Nationwide Insurance
02.2009 - 10.2012

Professional Development - Sales Methodology, Consumer Psychology, Advanced Closing & Negotiating Strategies

Cardone University

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