Summary
Overview
Work History
Education
Skills
Timeline
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Shiela Cooper

Aiken,South Carolina

Summary

I am an organized and dependable professional successful at managing multiple priorities with a positive attitude. I exhibit a willingness to being a team player in order to reach and exceed goals. I am seeking to obtain and maintain a full-time position that offers opportunities to utilize, develop and grow in my skills and knowledge.

Overview

16
16
years of professional experience

Work History

Branch Relationship Banker

Regions Bank
05.2023 - Current
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Preforms special tasks such as preparing official checks, processing cash advances, and accepting loan payments.

Store Manager

CosmoProf
04.2019 - 05.2023
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Completed point of sale opening and closing procedures.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Cosmetologist

Studio M
03.2017 - 04.2018
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Owner/Stylist

Anew Image Salon
05.2008 - 03.2017
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Managed day-to-day business operations.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.

Education

Cosmetology - Cosmetology

Kenneth Shuler School of Cosmetology And Hair Design
North Augusta, SC
04.2005

High School Diploma -

Midland Valley High School
Graniteville, SC
06.1989

Skills

  • Data Gathering
  • Team Leadership
  • Recordkeeping requirements
  • Contract Negotiation
  • Scheduling and Coordinating
  • Budget Control
  • Documentation And Reporting
  • Workforce Management
  • Computer Skills
  • Business Planning
  • Attention to Detail
  • Effective Multitasking
  • Staff Management
  • Inventory Management

Timeline

Branch Relationship Banker

Regions Bank
05.2023 - Current

Store Manager

CosmoProf
04.2019 - 05.2023

Cosmetologist

Studio M
03.2017 - 04.2018

Owner/Stylist

Anew Image Salon
05.2008 - 03.2017

Cosmetology - Cosmetology

Kenneth Shuler School of Cosmetology And Hair Design

High School Diploma -

Midland Valley High School

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Shiela Cooper