Shiela Cooper
Aiken,South Carolina
Summary
I am an organized and dependable professional successful at managing multiple priorities with a positive attitude. I exhibit a willingness to being a team player in order to reach and exceed goals. I am seeking to obtain and maintain a full-time position that offers opportunities to utilize, develop and grow in my skills and knowledge.
Overview
16
16
years of professional experience
Work History
Branch Relationship Banker
Regions Bank
Aiken, SC
05.2023 - Current
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Preforms special tasks such as preparing official checks, processing cash advances, and accepting loan payments.
Store Manager
CosmoProf
Aiken, SC
04.2019 - 05.2023
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Cosmetologist
Studio M
Aiken, SC
03.2017 - 04.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Demonstrated high level of customer service to increase retention and satisfaction.
Owner/Stylist
Anew Image Salon
Graniteville, SC
05.2008 - 03.2017
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed day-to-day business operations.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Education
Cosmetology - Cosmetology
Kenneth Shuler School of Cosmetology And Hair Design
North Augusta, SC04.2005
High School Diploma -
Midland Valley High School
Graniteville, SC06.1989
Skills
- Data Gathering
- Team Leadership
- Recordkeeping requirements
- Contract Negotiation
- Scheduling and Coordinating
- Budget Control
- Documentation And Reporting
- Workforce Management
- Computer Skills
- Business Planning
- Attention to Detail
- Effective Multitasking
- Staff Management
- Inventory Management
Timeline
Branch Relationship Banker
Regions Bank
05.2023 - Current
Store Manager
CosmoProf
04.2019 - 05.2023
Cosmetologist
Studio M
03.2017 - 04.2018
Owner/Stylist
Anew Image Salon
05.2008 - 03.2017
Cosmetology - Cosmetology
Kenneth Shuler School of Cosmetology And Hair Design
High School Diploma -
Midland Valley High School