Meilynne Piatt

• Performs full service banking services to new and existing customers within the branch, with a primary focus on sales and service.
• Duties may include new accounts, consumer loans, and performing client services issues.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
• Responsible for making appropriate referrals for other bank products and services, including commercial lending products. Follows up with clients as needed.
• May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Responsible to resolve customer service issues.
• Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.

• Managing the direction of work for several direct reports and are involved in the day-to- day operations of the teller line.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase excellent service.
• Hired and trained new tellers to improve efficiency of department and cultivate productive work atmosphere.
• Set and administered department budgets for expenditures, materials and labor.
• Met with customers to discuss service needs and offer available solutions.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Promoted financial products by maintaining excellent service offering knowledge.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.

• Handle a variety of tasks including providing excellent customer service in all customer interactions, helping to resolve customer concerns, following procedures to minimize errors and reduce fraud, processing account transactions effectively as well as sharing the benefit our customers.

Greeting customers and thanking them for their business. Accepting and completing deposit and withdrawal requests. Following company identification policies at all times.