Hi, I’m
Darius Gilmore
Leesburg,FL
Summary
Knowledgeable Case Manager experienced in coordinating care for a wide range of individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
11
years of professional experience
Work History
Kids Central INC.
ICPC/OTI/TOJ Specialist
10.2023 - 03.2024
Job overview
- Receives, reviews, and processes all ICPC/OTI/TOJ requests, ensuring accuracy of file contents, including maintaining tracking log of requests, ensuring the assignment of incoming requests, following up on overdue documents, and notification of outcome of all inquiries
- Assists care management in the processing and resolution of complaints and inquiries related to an ICPC/OTI/TOJ
- Develops weekly reporting mechanisms for status on home studies reports due; completes monthly activity reports measuring compliance of family care management agencies
- Research operating procedures related to ICPC/OTI/TOJ process and ensures policy updates or changes are communicated to assigned family care management agency
- Testify in court proceedings as to tasks, assignments, and completion of ICPC and OTI inquiries
- Undertakes special projects, as requested
- Maintain a positive working relationship with customers, residents, and co-workers, returning all phone calls, emails and referrals within 24 hours
- Conveys a professional, positive image within the community and with customers, residents, vendors and staff members
- Respect the confidentiality of clients
- Completes mileage report monthly; turns it in to the Supervisor for approval
- Attends meetings, classes/conference and in-service training as requested or assigned to update knowledge and skills related to ICPC and Out of County Services duties
- Assists with completion of quarterly reports
- Assists in completion of required Quality Assurance activities as designated by the Director
- Other duties as assigned.
Life Stream Behavioral Center
Visitation Coach
01.2023 - 10.2023
Job overview
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records
- Interviewed individuals and families to assess needs and provide informational resources
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Carried out day-to-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Maintained energy and enthusiasm in a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Created and updated systems of organization for case service plans and court reports
- Referred families to shelters, legal resources and educational programs.
Centene
Program Coordinator
01.2022 - 12.2022
Job overview
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Maintained confidentiality of patient data and condition to safeguard health information
- Worked with patients to schedule tests and procedures
- Worked with patients and families to develop future plans and discuss care actions
- Upheld confidentiality requirements and regulatory compliance guidelines
- Monitored ongoing care and proactively corrected problems
- Reviewed medical charts and served as liaison between patient, doctor and hospital
- Completed documentation of care, hospital actions and patient activities
- Sent and handled electronic requests for new medications and medication refills
- Met with patients and families to discuss care and plan of action for future
- Determined need for special assessment activities for complex cases, effectively handling care plans
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions
- Monitored logistics for patient intake and implementation of proposed courses of treatment
- Coordinated charitable, government and community resources for patients.
Life Stream Behavioral Center
Family Support Worker
10.2019 - 12.2021
Job overview
- Assist in developing and maintaining client records and program documentation according to contract and standards (initial assessments, goal planning, progress notes termination summaries, etc.)
- Assist Case Manager, Counselor or Social Worker in providing case management support services (i.e., information, assessments, oti/icpc packets, referrals and linkages)
- Directly transport or arrange for transportation of clients to visitations, medical appointments, counseling, shopping, etc
- Monitor quality of care by complying with contract requirements for contacting clients by phone, by letter, and/or by conducting home/residential visits
- Facilitate or co-facilitate educational classes such as parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/pre-natal care etc
- Supervise children during scheduled visits, in-home services, visitations or in other situations as directed.
Kids’ Corner Learning Center
Director of Operations
07.2015 - 10.2019
Job overview
- Oversaw day-to-day production activities in accordance with business objectives
- Monitored office workflow and administrative processes to keep operations running smoothly
- Monitored budget and utilized operational resources
- Achieved team goals through formalized training plans, coaching and performance management
- Recruited, selected and retained quality administrators, teachers and support staff
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines
- Engaged with parents and families to build positive relationships for children to thrive
- Operated under licensing guidelines to protect health, safety and well-being of children
- Managed program paperwork and child records to comply with state requirements
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development
- Monitored and observed child progress, interactions and behavior and reported findings to parents
- Resolved conflicts and administered corrective action to foster positive experience for children and staff
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Children's Home Society of Florida
Family Support Worker
10.2012 - 07.2015
Job overview
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Reported child abuse in accordance with legal standards of mandatory reporters
- Planned, promoted and managed parent workshops on assisting children in attaining academic success
- Monitored progress and documented patient health status changes to keep care team updated
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records & assistance with oti/icpc packets
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Directly transport or arrange for transportation of clients to visitations, medical appointments, counseling, shopping, etc
- Supervise children during scheduled visits, in-home services, visitations or in other situations as directed Assist in developing and maintaining client records and program documentation according to contract and CHS standards (initial assessments, goal planning, progress notes termination summaries, etc.)
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Social Work
07.2028
American Red Cross Inc.
Adult, Child & Baby First Aid/CPR/AED
03.2024
The Centre For Healing Inc.
Certified Trauma-Informed Coach
01.2024
Autism Partnership Foundation - Tallahassee, FL
No Degree: RBT Certification
01.2022
Mt. Dora High School - Mount Dora, FL
High School Diploma
05.2017
Skills
- Organizational Skills
- Patient Education
- Documentation
- Database coordination
- Patient support
- Client Advocacy
- Performance Tracking
- Community Outreach
- Care Coordination
- Regulatory Compliance
- Referral Coordination
Timeline
ICPC/OTI/TOJ Specialist
Kids Central INC.
10.2023 - 03.2024
Visitation Coach
Life Stream Behavioral Center
01.2023 - 10.2023
Program Coordinator
Centene
01.2022 - 12.2022
Family Support Worker
Life Stream Behavioral Center
10.2019 - 12.2021
Director of Operations
Kids’ Corner Learning Center
07.2015 - 10.2019
Family Support Worker
Children's Home Society of Florida
10.2012 - 07.2015
Southern New Hampshire University
Bachelor of Arts from Social Work
American Red Cross Inc.
Adult, Child & Baby First Aid/CPR/AED
The Centre For Healing Inc.
Certified Trauma-Informed Coach
Autism Partnership Foundation - Tallahassee, FL
No Degree: RBT Certification
Mt. Dora High School - Mount Dora, FL
High School Diploma
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