Summary
Overview
Work History
Education
Skills
Timeline
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Nikol Layton

Ogden,UT

Summary

Dedicated professional with nearly 19 years of experience in the Division of Child and Family Services, specializing in program support for ICPC, ongoing cases, CPS cases, and domestic violence. Possesses a solid foundation in case management, complemented by a strong motivation to expand knowledge and acquire new skills, facilitating effective collaboration within teams and independent work. Articulate, organized, and patient while consistently maintaining a professional demeanor and striving for excellence. Expertise in case management is enhanced by exceptional problem-solving and organizational skills, ensuring smooth operations and effective communication across all levels.

Overview

25
25
years of professional experience

Work History

ICPC PROGRAM SUPPORT SPECIALIST

Utah DHHS, Division of Child & Family Services
06.2019 - Current
  • Processed ICPC requests (Outgoing, Incoming, RTC's, Private Adoptions)
  • Developed training materials for staff to enhance understanding of child welfare policies.
  • Coordinated communication between states to ensure implementation of ICPC Regulations.
  • Mentored staff on the ICPC process, paperwork, regulations, timeframes, and the NEICE system.
  • Assisted in the development and implementation of training materials for new Program Support Specialists and Region ICPC Specialists, improving onboarding efficiency.
  • Maintained organized records of ICPC cases, ensuring easy access to crucial information when needed.
  • Created documents and spreadsheets detailing program information.
  • Enhanced program efficiency by streamlining processes and implementing strategic improvements.
  • Responded to in-person and telephone requests for information and assistance.
  • Provided general program information and assistance.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Attended case staffings and provided input on ICPC.
  • Attended AAICPC Conference
  • Maintained a good working relationship with ICPC offices and staff in all 50 states.

SENIOR ASSISTANT CASEWORKER

Division of Child & Family Services
06.2007 - 06.2019
  • Import/Upload Documents to SAFE
  • Log information/Case Activities in SAFE
  • Send out Notice of Removals/24 Hour Meetings
  • Take Notes/Minutes at 24 Hour Meetings/CFTM’s/Kinship Meetings
  • Complete Removal Wizard in SAFE
  • Open SCF cases/assist Caseworkers with opening their cases
  • Run Background Screening Applications for 3rd Party Visitation and/or Placement of Foster Children
  • Log/Track BCI’s on a shared Google Docs Spreadsheet
  • Add Clients to SAFE/cases
  • Assign OH’s
  • Merge SAFE person’s
  • Update client information in SAFE
  • Send out Petition Request Notices
  • Finalize and send out the weekly Supported Staffing Schedule for Davis County
  • Request Medical Records and Out-of-State reports for CPS investigations
  • Cover the Front Desk/Reception and answer phones when needed
  • Support CPS and Ongoing Caseworkers
  • Maintain Case files for CPS and Ongoing Cases, file loose documents
  • Send out/log/and file records for Notice of Agency Action Letters for Supported CPS cases
  • Issue/total 295’s and 520’s and submit for payment
  • Assist with scheduling QCR
  • Scan and email documents
  • Use Microsoft Word daily for a variety of different documents
  • Archive CPS Records

OFFICE TECHNICIAN II

Division of Child & Family Services
12.2006 - 06.2007
  • Maintain Front Desk/Reception Area
  • Answer/direct telephone calls on multiline telephone system
  • Greet clients, answer questions, give out information
  • Issue monthly bus passes or bus tokens to clients
  • Sort and distribute mail daily
  • Create and oversee monthly calendars for State Cars
  • Oversee maintenance of State Cars

MEDICAL TRANSCRIPTIONIST/BENEFITS COORDINATOR

Mount Ogden Eye Center
04.2002 - 12.2006
  • Transcribe medical letters for 5 full-time physicians
  • Mail out completed transcribed letters and file a copy in patient charts
  • Maintain a digital copy of all letters
  • Tally and reconcile daily copayment ledgers
  • Take deposits to the bank
  • Give new employees information on benefits and determine biweekly insurance premiums
  • Enroll new employees for benefits or make changes for current employees
  • Work with payroll to determine insurance premium deduction amounts for each employee
  • Assist with answering phones when needed
  • Make appointment for patients
  • Assist with scheduling surgical appointments
  • Order office supplies

MEDICAL RECEPTIONIST

Intermountain Pediatrics
04.2001 - 04.2002
  • Check patients in
  • Answer and direct telephone calls
  • Schedule Appointments
  • Take messages for Medical Assistants
  • Make referrals to specialists
  • Call insurance companies for pre-approval
  • File patient charts
  • Sort and distribute mail

Education

Certified Nursing Assistant -

Davis Technical College
Kaysville, UT

No Degree -

Weber State University
Ogden, UT

High School Diploma -

Ben Lomond High School
Ogden, UT

Skills

  • SAFE, NEICE, Adobe, Google Sheets, Docs, & Drive proficiency
  • Troubleshooting skills
  • Data entry
  • Reliability
  • Organizational skills
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Attention to detail
  • Written communication
  • Administrative support
  • Teamwork and collaboration

Timeline

ICPC PROGRAM SUPPORT SPECIALIST

Utah DHHS, Division of Child & Family Services
06.2019 - Current

SENIOR ASSISTANT CASEWORKER

Division of Child & Family Services
06.2007 - 06.2019

OFFICE TECHNICIAN II

Division of Child & Family Services
12.2006 - 06.2007

MEDICAL TRANSCRIPTIONIST/BENEFITS COORDINATOR

Mount Ogden Eye Center
04.2002 - 12.2006

MEDICAL RECEPTIONIST

Intermountain Pediatrics
04.2001 - 04.2002

Certified Nursing Assistant -

Davis Technical College

No Degree -

Weber State University

High School Diploma -

Ben Lomond High School

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Nikol Layton