DARIUS HALL
DECATUR,USA
Summary
I am an ambitious disciplined worker with success in working within busy, fast-paced settings with a large number of individuals. Skilled in building positive personal and professional relationships. Knowledgeable about safety processes and a quick learner. I am a hard working and responsible service-oriented individual with 3 years experience in building positive business and customer relationships. I am focused and diligent in completing tasks on time, very detail-focused and I bring a hands-on approach and amazing energy to meet tasks. My reliable, highly motivated and team-oriented nature makes me an asset to any team.
Overview
11
11
years of professional experience
Work History
Carrier Technician
United States Postal Service
Decatur, USA
01.2022 - Current
- Ensuring the accurate delivery of parcels and letters within a short time frame on a plethora of routes
- Casing multiple routes to help the station meet optimum performance
- Handling customer complaints and concerns on the street
- Working with a medium to large team to achieve a common goal for the station
- Training new employees on difficult routes to set them up for success with the postal service.
- Followed company regulations for safe driving practices on highways and local roads.
Acting Supervisor/ 204B
United States Postal Service
Minneapolis, USA
06.2019 - 01.2022
- Solving customer concerns about letters, mail delivery and parcels
- Supervising a large group of carriers, ensuring we all follow the contract and safety protocols
- Motivating carriers and holding them accountable making sure they make it back to the post office safely and in a timely manner
- Filling out all required reports and keeping up to date with new processes instructed to me by my MSCO and station manager
- Manage retail and delivery operations
- Ensuring all mail and parcels received in the AM are delivered
- Using assigned programs to assist me with the goals for the station.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
City Carrier
United States Postal Service
Minneapolis, USA
02.2015
- Ensuring the accurate delivery of parcels and letters within a short time frame
- Casing multiple routes to help the station meet optimum performance
- Handling customer complaints and concerns on the street
- Working with a medium to large team to achieve a common goal for the station
- Training new employees on difficult routes to set them up for success with the postal service.
Customer Account Executive
Comcast
Saint Paul, USA
10.2012 - 11.2014
- Assisting with inquiries about discrepancies in their monthly bills
- Resolved customer complaints regarding sales and service.
- Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer issues and complaints in a timely manner.
Education
High School Diploma -
Jennings Senior High School
St Louis, MO05-2012
Skills
- Calm Under Pressure
- Analytical Thinking
- Service Sales
- Training and Mentoring
- Staff Discipline
- Policy Enforcement
- Processes and Procedures
- Negotiation
- Goal-Oriented
- Time Management
- Team Leadership
References
- Jill Eberhart-Supervisor 7067732297
- Glenda Watts-Manager 6513849721
Timeline
Carrier Technician
United States Postal Service
01.2022 - Current
Acting Supervisor/ 204B
United States Postal Service
06.2019 - 01.2022
City Carrier
United States Postal Service
02.2015
Customer Account Executive
Comcast
10.2012 - 11.2014
High School Diploma -
Jennings Senior High School