Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darius Hayes

Memphis,TN

Summary

Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support.

Overview

18
18
years of professional experience

Work History

Athlete

Nike
Memphis, TN
09.2020 - Current
  • Observed inventory allocation to maintain material needs and production deadlines.
  • Demonstrated knowledge of industry best practices and company protocols to maintain workplace safety and efficiency.
  • Coordinated shipments of local, regional, national and global nature.
  • Accepted constructive criticism from coaches and teammates to improve skills.

Customer Service Representative

Advanced Services Company
Memphis, TN
01.2020 - 08.2020
  • Managed high-volume of inbound and outbound customer calls.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Team Leader

FedEx
Memphis, TN
10.2014 - 12.2019
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Delegated daily tasks to team members to optimize team productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.

Floor Supervisor

McDonald's
Memphis, TN
01.2008 - 10.2014
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored sales performance through analysis of sales reports and comparison shopping.

Education

High School Diploma -

Bolton High School
Arlington, TN
05.2008

Some College (No Degree) - Criminal Justice

Southwest Tennessee Community College
Memphis, TN

Skills

  • Courteous demeanor
  • Inbound and outbound calling
  • High-energy attitude
  • Quality assurance controls
  • Warehouse operations
  • Materials handling and transport
  • Able to lift and carry 75 plus lbs
  • Dependable and reliable
  • Adaptive team player
  • Time management
  • Microsoft Word
  • Participated in lean class

Timeline

Athlete

Nike
09.2020 - Current

Customer Service Representative

Advanced Services Company
01.2020 - 08.2020

Team Leader

FedEx
10.2014 - 12.2019

Floor Supervisor

McDonald's
01.2008 - 10.2014

High School Diploma -

Bolton High School

Some College (No Degree) - Criminal Justice

Southwest Tennessee Community College
Darius Hayes