Summary
Overview
Work History
Education
Skills
Clearance
Certification
Timeline
Generic

Darius Jones

Baltimore,MD

Summary

Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

LAN Administrator

Veritas-HHS
Baltimore, MD
06.2023 - Current
  • Administer LAN infrastructure including routers, switches, servers, and cradle devices.
  • Host annual IRS security audits ensuring compliance with government IT standards.
  • Deliver systems training and support for 96+ end-users, enhancing productivity and self sufficiency.
  • Lead IT projects including system upgrades, server migrations, and technology rollouts.
  • Conduct regular maintenance, patching, and backups for disaster recovery preparedness.
  • Document repair processes and streamline procedures to improve support efficiency.

Senior Desktop Support Technician

ATOS(Northrop Grumman Contractor)
06.2022 - 06.2023
  • Managed 150+ monthly tickets using ServiceNow, ensuring timely resolution and follow up.
  • Delivered remote and in-person support for hardware/software issues and installations.
  • Conducted imaging, hardware repairs, and inventory tracking for smooth IT operations.
  • Supported network protocols and infrastructure (DHCP, DNS, SMTP).
  • Maintained composure in high-pressure situations and applied strong customer service skills.

Help Desk Technician III

Cyber Force
Baltimore, MD
09.2021 - 06.2022
  • Resolved advanced Tier 3 technical issues, including network errors and system malfunctions.
  • Managed user accounts, permissions, and access control in enterprise systems.
  • Provided remote support and incident management using ConnectWise and ZooHoo.
  • Maintained documentation of resolutions and procedures for knowledge base development.

IT Technician

Data Flow Computers
Baltimore, MD
04.2020 - 09.2021
  • Diagnosed and repaired hardware/software issues in desktops and laptops.
  • Built and deployed Windows systems, installed network drivers and peripheral devices.
  • Delivered non-technical support to diverse end-users to resolve tech concerns.
  • Implemented security patches and antivirus software to protect systems from threats.

Help Desk Technician

Baltimore County Public Schools
Towson, MD
06.2019 - 12.2019
  • First point of contact for IT issues (calls, emails, tickets)
  • Troubleshoot basic hardware/software problems
  • Reset passwords & fix login/access issues
  • Assist with software installs & updates
  • Support email, internet, and common apps
  • Provide remote desktop assistance
  • Escalate complex issues to higher support levels
  • Document issues, steps, and resolutions
  • Update knowledge base/FAQs
  • Set up new workstations & peripherals
  • Perform routine maintenance (updates, antivirus)

Education

Associate of Applied Science - Information Technology, Cybersecurity

The Community College of Baltimore County
Essex, MD

Skills

  • IT Support & Ticketing
  • ServiceNow
  • Zendesk
  • Networking & Systems: Cisco configuration
  • Active Directory
  • Operating Systems: Windows 10/11
  • MacOS
  • Virtualization & Cloud: VMware (basic)
  • Microsoft Azure
  • Mobile Device Management
  • CMDB
  • ITIL Knowledge
  • Computer maintenance
  • Hardware repair
  • Software upgrades
  • Remote desktop tools
  • Disaster recovery
  • System backups
  • Network administration

Clearance

Top Secret SCI Clearance

Certification

CompTIA Security+

Timeline

LAN Administrator

Veritas-HHS
06.2023 - Current

Senior Desktop Support Technician

ATOS(Northrop Grumman Contractor)
06.2022 - 06.2023

Help Desk Technician III

Cyber Force
09.2021 - 06.2022

IT Technician

Data Flow Computers
04.2020 - 09.2021

Help Desk Technician

Baltimore County Public Schools
06.2019 - 12.2019

Associate of Applied Science - Information Technology, Cybersecurity

The Community College of Baltimore County

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