Darius Ngoyo
AUSTIN
Summary
Dependable professional with strong background in networking system, costumer support,installing, repairing systems and components. Seeking for a position where I can learn new skills and apply them.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Hotwire Communications
10.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Perform troubleshooting and solution methodologies for IP and LAN.
- Perform troubleshooting and solution methodologies for IP and LAN.
- Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
- Administer router, access point, Bridge and Wi-Fi processes.
- Upgraded network software and hardware for optimized performance.
- Configured and installed wireless controllers, routers and switches.
- Documented all server and network problems and other unusual events in detail.
IT Technician
Cruise By Adecco
07.2023 - 08.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Help Desk Technician
Austin State Supported Living Center
09.2016 - 06.2020
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Supported end-users in various applications to optimize their productivity and performance.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Education
Bachelor of Science - Information Technology
University of Marien Ngouabi
Congo, Republic07-2009
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Technical troubleshooting
- Software Installation
- Network Configuration
Certification
. AZ 700
.AZ 900
. CompTIA Security + in progress
. CyberArk in progress
. Okta in progress
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Field Service Technician
Hotwire Communications
10.2024 - Current
IT Technician
Cruise By Adecco
07.2023 - 08.2024
Help Desk Technician
Austin State Supported Living Center
09.2016 - 06.2020
. AZ 700
.AZ 900
. CompTIA Security + in progress
. CyberArk in progress
. Okta in progress
Bachelor of Science - Information Technology
University of Marien Ngouabi
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