Darius Pickett
Jackson,TN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively through a problem-solving lens.
Overview
13
13
years of professional experience
Work History
Pet Caregiver
Wagging Tail Resort
03.2024 - Current
- Caring for pets, including feeding, exercising, and ensuring pets have taken their medications if specified.
- Ensured a clean and safe environment for pets by maintaining sanitary living spaces and administering preventative health measures.
- Following all safety and cleanliness protocols and policies in order to ensure pets are kept safe and secure while in our care
Cold Prep, Salad Cook
The Blacksmith Restaurant
01.2023 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Seasonal Contractor
Delta Faucet Company
05.2022 - 10.2022
- Picking, packing trucks, and stacking pallets on order pickers.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Kept site work safe and in line with budget, schedule, and applicable company policies.
Assistant Manager
Raccoon Mountain Caverns and Campground
09.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Provided excellent customer service to all guests in a timely manner
- Trained new employees on cave safety, customer service, and all processes and procedures
- Coordinated schedules and assigned maintenance and spelunking shifts.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Chattanooga Fire Fighters Association
08.2021 - 10.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Mover, Driver
Axis Moving and Storage
10.2020 - 07.2021
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
Retail Sales Associate
Chattanooga Vapor Co.
04.2020 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Lead Guide
Raccoon Mountain Caverns and Campground
03.2018 - 03.2020
- Increased overall customer satisfaction with personalized tour itineraries and knowledgeable insights.
- Assisted in marketing efforts by contributing to promotional materials such as brochures, blog posts, and website updates.
- Evaluated guest feedback to continuously improve tour content and delivery methods.
- Trained new guides on best practices, ensuring consistent quality across the team.
- Managed scheduling and logistics for group tours, streamlining processes for improved efficiency.
- Created engaging narratives for each tour stop, captivating audiences with compelling storytelling techniques.
- Enhanced accessibility initiatives by accommodating various physical abilities within tours.
Valet Supervisor
Parking Management Company
08.2017 - 05.2018
- This job was located at a hospital, where I individually helped 200+ clients daily by parking, greeting, or consoling them after bad news about a loved one or their car being damaged
- Operated consistently with customer service and professionalism, at times under pressure.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Implemented safety measures to minimize accidents and incidents involving guests' vehicles or personnel onsite.
Line Cook, Server
Reggi's BBQ and Wings
01.2012 - 07.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Served customers in a timely manner, with excellent customer service to ensure satisfaction.
- Handled cash and payment cards, ensuring accuracy and attentiveness.
Education
No Degree - Certificate of Training
United States Air Force
San Antonio, TX08.2016
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN05.2016
Skills
- Supervising
- Sales
- Customer Service
- Management
- Training
- Heavy Lifting
- Moving
- Inventory Control
- Microsoft Word and Excel
- Time management
- Communication
- Organizational skills
Timeline
Pet Caregiver
Wagging Tail Resort
03.2024 - Current
Cold Prep, Salad Cook
The Blacksmith Restaurant
01.2023 - 03.2024
Seasonal Contractor
Delta Faucet Company
05.2022 - 10.2022
Assistant Manager
Raccoon Mountain Caverns and Campground
09.2021 - 04.2022
Sales Associate
Chattanooga Fire Fighters Association
08.2021 - 10.2021
Mover, Driver
Axis Moving and Storage
10.2020 - 07.2021
Retail Sales Associate
Chattanooga Vapor Co.
04.2020 - 10.2020
Lead Guide
Raccoon Mountain Caverns and Campground
03.2018 - 03.2020
Valet Supervisor
Parking Management Company
08.2017 - 05.2018
Line Cook, Server
Reggi's BBQ and Wings
01.2012 - 07.2017
No Degree - Certificate of Training
United States Air Force
High School Diploma -
Liberty Technology Magnet High School
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