Summary
Work History
Education
Work Availability
Skills
Leadership Experience
Timeline
AdministrativeAssistant
Darius Robinson

Darius Robinson

West Lafayette,IN

Summary

Effective Student committed to learning, developing skills, and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.

Work History

Customer Service Specialist

City of Lafayette
Lafayette, IN
09.2019 - Current
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Prepared and processed service forms to start and stop utility services.
  • Processed customer billing invoices and payments daily for monthly billing cycle.

Customer Service Representative

Speedway, LLC
West Lafayette, IN
06.2016 - 10.2018
  • Leveraged sales expertise to promote monthly specials and capitalized on upsell opportunities.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Patient Access Representative

Franciscan Health
Lafayette, IN
05.2018 - 11.2018
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Financial Customer Service Representative

Rush University Medical Center
Chicago, IL
11.2018 - 05.2019
  • Assist patients in understanding their medical bill and charges associated with it.
  • Submit coding and charge audits on behalf of the patient after examining the patient chart and charges.
  • Ensure customer satisfaction by actively working on behalf of the patient to resolve issues and complaints.

Education

B.S - Environmental Policy and Management

Purdue University Global
03.2020 - 06.2021

Completed 102 Credits Towards A BS -

Purdue University
West Lafayette, IN

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Customer Service

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Leadership Experience

  • Student Office Coordinator (2 years) Purdue University Residences
  • Billing Assistant (Summer 2016) Purdue Summer Conferences
  • Staffing Assistance (Summer 2015) Purdue University Conferences
  • Softball Student Manager (4 years) Purdue Athletics/BIG 10 Division 1 Softball
  • Volunteer (3 years) Junior Achievement

Timeline

B.S - Environmental Policy and Management

Purdue University Global
03.2020 - 06.2021

Customer Service Specialist

City of Lafayette
09.2019 - Current

Financial Customer Service Representative

Rush University Medical Center
11.2018 - 05.2019

Patient Access Representative

Franciscan Health
05.2018 - 11.2018

Customer Service Representative

Speedway, LLC
06.2016 - 10.2018

Completed 102 Credits Towards A BS -

Purdue University

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Darius Robinson