Darius Salter
Midland City
Summary
Promote Cell phones exceptional customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Wireless Sales Associate
2020 Companies
11.2024 - 03.2025
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Operated product tools, equipment, and point of sale terminals.
- Accepted and processed payments and purchases for new equipment using POS system.
Mnager
Curmbl Cookie
04.2022 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Correction Officer
Jackson County Correctional Facility
07.2023 - 01.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
Call Center Representative
Jeffers Petco
06.2019 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Dalr County High School
Midland City, AL05-2019
Skills
- Teamwork and collaboration
- Customer service
- Goal oriented
- Store cleaning
- Sales assistance
- Customer interaction
- Inventory counts
- Interpersonal and written communication
- POS system operation
- Technical support
- Inventory oversight
- Sales transactions
- Promotional events
Timeline
Wireless Sales Associate
2020 Companies
11.2024 - 03.2025
Correction Officer
Jackson County Correctional Facility
07.2023 - 01.2024
Mnager
Curmbl Cookie
04.2022 - 10.2024
Call Center Representative
Jeffers Petco
06.2019 - 07.2020
High School Diploma -
Dalr County High School
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