Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Stewart

Kenosha,WI

Summary

Accomplished human resources and training professional with extensive experience in staff development, program management, and compliance within non-profit organizations. Adept at employee training, regulatory adherence, and fostering organizational growth. Proven track record in team leadership, employee engagement, and strategic initiative implementation for workforce development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Day & Employment Services Division Director

Glenkirk
06.2024 - Current
  • Oversee Day & Employment Services programs, including Community Day Services (CDS) and Supported Employment Programs (SEP)
  • Supervise, develop, and train a team of Program Managers and the Employment Services Manager
  • Ensure compliance with all regulatory standards (DHS Rule 115/116, IDPH, QA, DOL)
  • Implement strategic initiatives to enhance service delivery and community integration
  • Maintain budgetary oversight for CDS/SEP revenues and staff supports
  • Participate in the Administrator on Duty (AOD) weekend rotation

HR & Training Manager

Glenkirk
09.2022 - 06.2024
  • Supervised all HR functions, including recruiting, onboarding, and employee training
  • Ensured compliance with federal, state, and program licensure requirements
  • Chaired the HR & Training Committee and provided HR reports to the Board of Directors
  • Developed and implemented employee retention programs
  • Managed employee records and performed quality assurance reviews

Branch Service Supervisor

Synovus Financial Corp.
02.2018 - 09.2022
  • Managed daily branch operations, ensuring compliance with banking laws and regulations
  • Provided staff training, performance evaluations, and coaching
  • Assisted customers with account services, loan applications, and financial transactions
  • Monitored fraud indicators and upheld security protocols
  • Identified sales opportunities and referred customers to financial service partners
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.

Customer Service Manager

XPO Logistics
03.2015 - 02.2018
  • Led customer service team to enhance customer satisfaction and loyalty
  • Developed and tracked metrics to assess service quality
  • Trained associates in customer service best practices
  • Resolved customer concerns and implemented service improvements

Operations Manager

Carmike Cinemas Inc.
03.2013 - 11.2016
  • Managed daily theater operations, staffing, and customer service
  • Conducted inventory control and financial oversight
  • Trained and mentored employees to improve performance and customer satisfaction

Education

Master of Science - Psychology

Southern New Hampshire University (SNHU) Online
12.2025

Master of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
05.2021

Bachelor of Science - Business Administration & Management

Colorado Technical University
Colorado Springs, CO
03.2020

Skills

  • Staff Management & Development
  • Training Program Implementation
  • Employee Relations & Retention
  • Compliance & Regulatory Standards
  • Strategic Planning & Program Improvement
  • Community Integration & Engagement
  • Budget Oversight & Revenue Management
  • Conflict Resolution & Performance Evaluation

Certification

  • CPR Instructor (American Heart Association)
  • Safety Care Instructor (QBS LLC)
  • Defensive Driving Instructor
  • Leadership & Management Training

Timeline

Day & Employment Services Division Director

Glenkirk
06.2024 - Current

HR & Training Manager

Glenkirk
09.2022 - 06.2024

Branch Service Supervisor

Synovus Financial Corp.
02.2018 - 09.2022

Customer Service Manager

XPO Logistics
03.2015 - 02.2018

Operations Manager

Carmike Cinemas Inc.
03.2013 - 11.2016

Master of Science - Business Administration

Colorado Technical University

Bachelor of Science - Business Administration & Management

Colorado Technical University

Master of Science - Psychology

Southern New Hampshire University (SNHU) Online

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Michael Stewart