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CUSTOMER OPERATIONS EXECUTIVE PROGRAM IMPLEMENTATION / STAFF TRAINING / STRATEGIC GROWTH / CUSTOMER SUCCESS Highly skilled Results-driven Call Center Manager with 25 years of experience in leading teams of up to 75+ agents; and supporting operations for global and domestic regions. Proven track record of developing top-performing employees using strong on-boarding programs tailored to skills, training programs, and performance tracking systems resulting in significant increases in customer satisfaction scores and call center efficiency. Accomplished in taking call center programs, branches, projects, and regions from concept to launch. Exceptional skills in team management, process optimization and fostering a collaborative work environment to achieve departmental and company-wide objectives. Skilled communicator continually focused on strengthening business line service.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Talented Business Development Manager. Decisive, adaptable and resourceful problem solver with persuasive communication style. Driven to successfully deliver results in both team-based and individual capacities. Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents with ability to manage product-related budgets. Great influencing and communication strengths.

Accomplished National Account Manager with a proven track record in the healthcare industry, adept in client account management and relationship building. Excelled in fostering customer loyalty and driving sales growth through strategic account reviews and collaborations. Highly skilled in both client relations and effective problem-solving, significantly enhancing client satisfaction and exceeding client expectations.

 Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. 

Darius Thomas

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Customer Success Manager

Outbound Sales Specialist

Senior Sales Representative

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Account Executive

Customer Success Manager

Outbound Sales Specialist

Senior Sales Representative

Door-to-Door Sales Agent

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