Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DARIUS WILLIAMS

Las Vegas,NV

Summary

Dynamic Business Operations Manager with a proven track record at High Hat Regency Motel, excelling in project management and staff training. Enhanced guest satisfaction through effective complaint resolution and optimized resource management, achieving significant cost reductions. Proficient in Microsoft Excel, demonstrating strong leadership and operational efficiency in fast-paced environments. I am skilled in managing daily motel operations, and ensuring a clean safe, and welcoming environment.

Overview

10
10
years of professional experience

Work History

Business Operations Manager

High Hat Regency Motel
04.2024 - Current
  • Trained staff on best practices, enhancing overall motel performance and guest experience.
  • Developed strong relationships with local businesses to increase referrals and drive business growth.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversee day-to-day operations of 33 room motel with staff of 4 employees.

UnderWriter

Ignite Funding
09.2023 - 02.2024
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.

Agent

New York Life Insurance Co
08.2022 - 08.2023
  • Informed clients of policies and procedures.
  • Developed new business and managed new and existing clients.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Cross-sold insurance products to existing clients to reach sales targets.

LEAD CAGE CASIER

Peppermill Resorts & Casino
01.2022 - 07.2022
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing questions and concerns promptly and professionally.
  • Managed high volumes of currency, balancing accounts accurately at the beginning and end of each shift.
  • Secured casino funds not in use after balancing cash drawer.

Business Operations Manager

HIGH HAT REGENCY MOTEL
01.2015 - 06.2018
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.

Education

Bachelors in Finance - Accounting And Finance

University Of Reno
Reno, NV
12-2021

Skills

  • Project management
  • Operations management
  • Microsoft office proficient
  • Proficient in Excel
  • Staff scheduling
  • Business leadership
  • Payroll administration and timekeeping
  • Onboarding and training

Languages

English
Full Professional
Persian
Full Professional

Timeline

Business Operations Manager

High Hat Regency Motel
04.2024 - Current

UnderWriter

Ignite Funding
09.2023 - 02.2024

Agent

New York Life Insurance Co
08.2022 - 08.2023

LEAD CAGE CASIER

Peppermill Resorts & Casino
01.2022 - 07.2022

Business Operations Manager

HIGH HAT REGENCY MOTEL
01.2015 - 06.2018

Bachelors in Finance - Accounting And Finance

University Of Reno

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