Darius Williams
Summary
Results-driven operations professional with extensive experience in process optimization, compliance oversight, and team leadership across regulated environments. Skilled in coordinating personnel, managing resources, and executing projects with precision under tight timelines. Adept at analyzing data to inform decision-making, ensuring operational integrity, and maintaining strict adherence to policy and procedure. Recognized for fostering collaboration, improving efficiency, and supporting mission objectives through disciplined execution and accountability.
Overview
11
11
years of professional experience
Work History
Business Operations Manager
High Hat Regency Motel
04.2024 - Current
- Increased revenue by 25%.
- Lead employees on best practices to include guest interests with their daily practices.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw facility operations, resource allocation, and personnel management ensuring smooth, disciplined, and results-driven performance.
- Developed company standards and implemented goals for strategic plans.
Underwriter
Ignite Funding
09.2023 - 03.2024
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Agent
New York Life Insurance Co
08.2022 - 08.2023
- Developed new business and managed new and existing clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
Lead Cage Cashier (College)
Peppermill Resorts & Casino
01.2022 - 07.2022
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing questions and concerns promptly and professionally.
- Recognized for exceptional performance and promoted rapidly for safeguarding company assets and ensuring operational security.
Teacher's Assistant (College)
Glenn Duncan Elementary School
04.2018 - 07.2022
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Contributed to an organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Handled any parent questions or concerns on behalf of the teachers.
Business Operations Manager
High Hat Regency Motel
01.2015 - 06.2018
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Bachelor of Science - Finance, Accounting
University of Nevada, Reno
Reno, NV12.2021
Skills
- Project management
- Operations management
- Microsoft office proficient
- Staff scheduling
- Business leadership
- Payroll administration and timekeeping
- Contract administration
- Budgeting and forecasting
Languages
English - Full Professional
Farsi - Full Professional
Timeline
Business Operations Manager
High Hat Regency Motel
04.2024 - Current
Underwriter
Ignite Funding
09.2023 - 03.2024
Agent
New York Life Insurance Co
08.2022 - 08.2023
Lead Cage Cashier (College)
Peppermill Resorts & Casino
01.2022 - 07.2022
Teacher's Assistant (College)
Glenn Duncan Elementary School
04.2018 - 07.2022
Business Operations Manager
High Hat Regency Motel
01.2015 - 06.2018
Bachelor of Science - Finance, Accounting
University of Nevada, Reno