Secure a challenging position in customer service that will allow me to contribute my existing skills while broadening my knowledge base and offering opportunity for advancement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Independent Associate
Legal Shield Service
07.2009 - Current
Responsible for providing information on Legal Shield products and services through network marketing
Sell products through the business-to-business channel and benefits division
Assists customers with legal needs
Complete heavy manual labor in time sensitive environment
Material Sampling Technical 3
Curia
Grafton, WI
01.2022 - 06.2023
Experience
Excellent written and verbal communication skills - detail oriented - self-motivated - team player - goal oriented - responsible - results oriented - ability to interact with people at all levels of the company – dependable – proficient in blueprint reading
Inspect and sample incoming material to verify identity, quantity and quality of all raw materials and components to be used in the making of a drug product
Ability to perform raw material sampling using proper and other techniques, as required
Communicating with internal laboratories and third-party laboratories to adhere to testing schedule
Collaborating with QA Operations department on timelines for material review
Follow all SOP's as well as make changes to procedures as needed
Create labels for raw materials, if required
Perform chemical /component sampling and obtaining measurements as necessary (requiring use of hand measurement instruments)
Completion of paperwork and always labeling following Good Documentation Practice
Maintaining inventory of sampling tools/items
Maintaining all sampling equipment and sampling room in clean condition
Assist with other supply chain activities including, but not limited to receiving, material movement, cycle count, physical inventory count, and/or cleaning
File and archive paperwork
Qualifications:
Prior experience in a Quality Control Laboratory or in warehouse/production areas
Chemistry knowledge
Ability to perform basic arithmetic calculations and comfortable communicating data to others
Good understanding of proper documentation and ability to follow Standard Operating Procedures (SOP), as applicable
Ability to efficiently base decisions on numerical data and communicate this data in easily understood formats
Ability to maintain effective time management
Ability to be medically cleared to use a respirator by a physician
Value Stream Lead
GNK
11.2017 - 09.2018
Ensure value stream productivity targets are met through hands-on support
Coach and mentor team members
Facilitate all EI system element training for his or her team
Effectively communicate to team members and requests feedback
Daily focus on continuous improvement (waste elimination, problem solving, risk identification/elimination)
Ensure value stream inventory is always accurate and errors are properly addressed
Facilitates team meetings and EI team kaizen events
Works effectively with all departments
Good organizational skills are needed to maintain the work area and set priorities according to daily/weekly/monthly production requirements
Ability to complete a 5 Why analysis and identify root causes of problems
Demonstrates understanding of when to elevate value stream needs for additional support from other departments
Daily focus on ensuring that all team members are in a safe working environment
Demonstrates ability to explain all customer requirements and quality standards to team members
Trains technicians on the use of the RADAR and LPA systems
Willingness to pursue additional training as recommended by direct manager or human resources
Train and instruct personnel on equipment operation, use of instruments and gages, print reading, SPC charts, POS's, routine and job-specific procedures
Follow established HSE Procedures and Guidelines, ensuring that one's actions do not place themselves, others or the environment at risk and will counsel others they see working otherwise
Maintain identity and segregation of non-conforming material
Develop and implement continuous improvement activities by utilizing the GKN lean tools and procedures
Responsible for maintaining and improving HSE
Accurately complete daily production reporting (Baan)
Lead value stream daily start up meeting
Attending Value Stream Improvement meetings
Maintain Primary Visual Display (PVD) Boards
Responsible for end of month and daily inventory counts
Operate, assist in setting up and maintain equipment necessary to meet production demands
Champion HSE and Lean activities
Maintain a constant alert for hazardous conditions (RADARs)
Prepare reports as directed
Participate and/or lead assignments
Champion EI, Lean, and HSE activities
Perform other tasks or duties as may be assigned.
Lead /Relief Op
Kerry ingredients
08.2015 - 11.2017
Direct other blending personnel to ensure they have the required information to perform their jobs, as well as ensuring GMP's and SOP training, quality and safety standards are being followed
Assists maintenance in assessing equipment problem/malfunction and follow up on the progress of repairs
Understanding and communicating with employees as needed, all company procedures as they relate to the blending process, including proper paperwork completion
Train members on their team as well as provide feedback on performance.
Bindery Operator
RR Donnelly
10.2007 - 07.2009
Responsible for maintaining and operating the machines that bind books, magazines and advertising publications
Read work orders and set up equipment according to project specifications
Performed regularly scheduled maintenance checks on all equipment
Tracked work through job specific forms, Responsible for maintaining and operating the machines that bind books, magazines and advertising publications
Read work orders and set up equipment according to project specifications
Performed regularly scheduled maintenance checks on all equipment
Tracked work through job specific forms.
Engraver, Professional Placement Agencies
08.2004 - 08.2007
Responsible for engraving part numbers, serial numbers, vendor codes and other necessary requirements per customer requests
Quality assurance
Worked with Production Supervisor to determine job priority and schedule
Kept production supervisor advised of work status, workload, problems and progress as related to work assignments.
Shipping and Receiving Clerk
Placement Agencies
05.2004 - 07.2004
Performed shipping and receiving duties
Supported the shipment of goods produced and the received goods and supplies to be used in or to aid in the production/storage of goods destined for sale to our customer base
Decided for pick-up by the carrier specified on the customer's purchase order which is conveyed to the shipping clerk by final inspection via the shipping instructions
Reported defective materials or questionable conditions to the department supervisor
Always kept an adequate supply of shipping materials on hand.
Forklift Operator
Silgan Containers Manufacturing Corp
09.1999 - 06.2003
Performed warehouse duties including shipping, packing, loading, unloading, and sorting
Ensured equipment is in safe operating condition
Moved pallets from one area to another
Ensured that pallets and boxes are properly accounted for
Ensured that daily inspections of equipment are completed
Followed all safety policies and procedures
Maintained clear and open communication with management.