Deneska Graves
Houston,TX
Summary
Experienced professional with 14 years of expertise in claims management and property inspections, seeking an Examiner role. Demonstrates exceptional skill in analyzing complex policy language, conducting in-depth investigations, and ensuring full regulatory compliance. Proven ability to process high-volume claims with 98% accuracy, achieving a 95% customer satisfaction rate and reducing processing errors by 30%. Experienced in managing total loss claims exceeding $250,000, negotiating settlements, and fostering positive client relationships through clear communication and meticulous documentation review.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Consultant
Agape One Solutions LLC and Legal Shield Consultant
- Advised a diverse portfolio of clients on strategic planning and risk management, leading data-driven analyses that improved financial decision-making and increased successful outcomes by over 25%.
- Orchestrated end-to-end consulting engagements for individuals and families, developing strategic roadmaps that optimized real estate transactions and reduced process complexities by 40%.
- Led client-facing initiatives for 15+ years, providing expert guidance on regulatory compliance and consumer advocacy that strengthened clients' financial stability and improved overall portfolio performance by 15%.
Outside Field Adjuster
Allstate
- Conducts property damage inspections and evaluations with 98% accuracy, ensuring timely resolutions for policyholders.
- Communicates effectively with stakeholders, achieving a 95% customer satisfaction rate.
- Utilizes advanced claims systems to streamline documentation, reducing processing time by 30%.
- Investigates complex claims and negotiates settlements while maintaining compliance with Allstate guidelines and state regulations.
Deployable Claims Adjuster
State Farm Fire & Casualty Company
- Managed a caseload of over 100 property damage claims, conducting on-site inspections and coordinating repairs to minimize business interruption for clients.
- Maintained a 95% customer satisfaction rating by proactively communicating with policyholders and setting clear expectations throughout the claims process.
- Reduced claims processing errors by 30% through meticulous review of documentation and evidence, ensuring accurate claims determinations.
- Processed property total loss claims exceeding $250,000, presenting complex cases to Senior and Executive Level Management for claims negotiations and settlements.
Customer Advocate Senior Loan Processor
Freedom Mortgage
08.2021 - 08.2022
- Reviewed and processed an average of 50 loan applications monthly, achieving a 90% loan approval rate and contributing to a 5% increase in overall loan volume.
- Cultivated and maintained positive relationships with borrowers and stakeholders, enhancing customer satisfaction by 15% and increasing referral business by 10%.
- Identified and resolved processing issues, leading to a 20% reduction in loan processing time and a 10% boost in loan officer productivity.
Senior Loan Processor
JP Morgan Chase
04.2016 - 03.2021
- Processed an average of 80 loans per month, consistently exceeding team targets by 20%.
- Collaborated effectively with title companies and attorneys to facilitate seamless mortgage loan closings.
- Maintained a 98% accuracy rate in loan documentation and data entry, ensuring high standards of compliance and precision.
- Reduced loan processing time by 30% through the implementation of new workflows and automation tools.
Agency Relationship Liaison, Executive Office
06.2011 - 04.2016
- Achieved perfect scores on case audits and call quality consistently over a six-month period.
- Supported management in meeting OCC project requirements and deadlines, ensuring compliance and timely execution.
- Facilitated clear communication and resolution of modification denials to government agencies, enhancing agency relationships.
Customer Service and Sale Representative
05.2009 - 06.2011
- Managed approximately 60 high-volume inbound calls daily, addressing mortgage servicing inquiries and providing effective solutions to customer issues.
- Contributed 35% of workload to research projects and exceeded quality monitoring goals by 97%, while also assisting with homeowner's insurance claims endorsements.
Education
Bachelor of Business Administration - Business Administration
Franklin University
Columbus, OHReal Estate Courses and Business Courses, Real Estate and Business
Columbus State Community College
Columbus, OHCoursework in Business Information Systems, Business Information Systems
DeVry Institute of Technology
Columbus, OHMedical Office Technology Certification - Medical Office Technology
Ehove Career Center
Milan, OHSkills
- Excellent Customer Service, Written and Communication, Organizing and Multitasking, Risk Management, Time Management, Claims Management, Property Fire & Claims Casualty, Analyzing Data, Claims Investigations, Regulatory Compliance, Underwriting, Collaboration, Subrogation, Analytical Thinking, Attention to Detail, Critical Thinking, Problem-Solving, Research Skills, Technical Proficiency, Report Writing
Certification
- Medical Office Technology Certification | Ehove Career Center
- NMLS #1488766 Registration
- Licensed Texas And 13 states All Lines of Business Claim Adjuster
Languages
English
Timeline
Customer Advocate Senior Loan Processor
Freedom Mortgage
08.2021 - 08.2022
Senior Loan Processor
JP Morgan Chase
04.2016 - 03.2021
Agency Relationship Liaison, Executive Office
06.2011 - 04.2016
Customer Service and Sale Representative
05.2009 - 06.2011
Business Consultant
Agape One Solutions LLC and Legal Shield Consultant
Outside Field Adjuster
Allstate
Deployable Claims Adjuster
State Farm Fire & Casualty Company
Real Estate Courses and Business Courses, Real Estate and Business
Columbus State Community College
Coursework in Business Information Systems, Business Information Systems
DeVry Institute of Technology
Medical Office Technology Certification - Medical Office Technology
Ehove Career Center
Bachelor of Business Administration - Business Administration
Franklin University
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