Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darjaiia Mayfield

Wheeling,WV

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Euphoric Doughnuts. Proven ability in time management and team leadership, fostering a positive work environment while enhancing sales through personalized service. Adept at inventory management and problem-solving, ensuring operational efficiency and customer satisfaction.


Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.

Overview

11
11
years of professional experience

Work History

Barista

Euphoric Doughnuts
02.2024 - Current
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Lead Of Department

Kroger
05.2018 - 12.2023
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.

Team Leader

Burger King
04.2014 - 05.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Kitchen Staff Member

Texas Roadhouse
08.2017 - 02.2018
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Cook

Laughlin Memorial Chapel
09.2016 - 12.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Developed and maintained clean and organized kitchen workspace.

Education

High School Diploma -

Wheeling Park Highschool
Wheeling, WV
05-2016

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Problem-solving
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Cash register operation
  • Decision-making
  • POS systems
  • Hospitality service expertise
  • Professional demeanor
  • Quality control
  • Inventory management
  • Performance improvement
  • New hire training

Timeline

Barista

Euphoric Doughnuts
02.2024 - Current

Lead Of Department

Kroger
05.2018 - 12.2023

Kitchen Staff Member

Texas Roadhouse
08.2017 - 02.2018

Cook

Laughlin Memorial Chapel
09.2016 - 12.2016

Team Leader

Burger King
04.2014 - 05.2018

High School Diploma -

Wheeling Park Highschool

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