RUSSELL TROUTE
Houston,TX
Summary
Tech-savvy professional adept at maintaining high standards and achieving results. Highly motivated and productive in team environments as well as working independently. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality. Earned recognition for professionalism, positive attitude, and consistently exceeding performance benchmarks.
Overview
10
10
years of professional experience
Work History
Independent Contract Driver / Driver Mentor
zTrip
Houston, TX
07.2025 - Current
- Provide professional and courteous customer service often exceeding expectations.
- Adapts quickly to changing schedules, traffic conditions, and client needs.
- Mentored and coached new drivers in company and passenger expectations, on-the-road safety, and proper procedures.
- Delivered one-on-one and group instruction, in-vehicle and in the classroom, to support both safety and compliance.
Campus IT Technician
The Houstonian Hotel and Spa
Houston, TX
07.2023 - 02.2025
- Resolved service requests over phone, email, screen sharing, and inbound ticket queue.
- Diagnosed software, hardware, and connectivity issues for end-users in the hospitality industry.
- Experienced with troubleshooting networks, servers, switches, routers, VPN, LAN/WAN, and printers.
- Experienced with Office 365 and other Microsoft products, including Word, Excel, and PowerPoint.
- Experienced with Active Directory user administration, password resets, and user management.
Technical Support Engineer 2
M7 Services
Houston, TX
01.2021 - 07.2023
- Resolved service requests over phone, email, screen sharing, and inbound ticket queue.
- Diagnosed software, hardware, and connectivity issues for end-users in the hospitality industry.
- Experienced with troubleshooting networks, servers, switches, routers, VPN, LAN/WAN, and printers.
- Experienced with Office 365 and other Microsoft products, including Word, Excel, and PowerPoint.
- Experienced with Active Directory user administration, password resets, and user management.
Billing Administrator III
HOSTGATOR LLC
Houston, TX
09.2018 - 01.2020
- Worked with the ticket system for escalated support for systems and billing issues.
- Installed software for content management systems, website builders, website and internet security, and SSL’s.
- Audited billing accounts for discrepancies, restoring and suspending accounts.
Web Advisor II /Technical Trainer
HOSTGATOR LLC
Houston, TX
06.2016 - 09.2018
- Linux server support and troubleshooting, customer service, and sales
- Troubleshoot website issues related to content management software, files, and MySQL database management, DNS, cPanel management, IPs, and email.
- Emphasis on customer service, including de-escalation of upset customers.
- Resolved customer issues in a clear, courteous, and straightforward manner.
- Helped train new team members on systems, tools, and workflow.
- Assisted with group training sessions in classroom and on-the-floor live.
Education
My Computer Career
Houston03-2016
Skills
Customer service and professionalism
Leadership and team player
Help Desk
Phone and chat support
Technical support
Network Support
Desktop and laptop support
Firewall and Server support
Troubleshooting and debugging
Microsoft Windows
Microsoft Office 365
Operating Systems
Active Directory
POS Systems
Type 50 WPM
Timeline
Independent Contract Driver / Driver Mentor
zTrip
07.2025 - Current
Campus IT Technician
The Houstonian Hotel and Spa
07.2023 - 02.2025
Technical Support Engineer 2
M7 Services
01.2021 - 07.2023
Billing Administrator III
HOSTGATOR LLC
09.2018 - 01.2020
Web Advisor II /Technical Trainer
HOSTGATOR LLC
06.2016 - 09.2018
My Computer Career