Darla Campisano
Columbus,OH
Summary
Dynamic individual with hands-on experience in education and customer service with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Stay at Home Parent
self employeed
10.2014 - Current
- Mother of four children aged 15years and set of 8year old triplets
- Chose to stay at home to care for children on the Autism Spectrum and their unique needs
- Establish and maintain routines specific to the current needs of each child
- Research and implement best care practices from a mindful parenting approach
- Worked closely with schools and other educational specialists during the pandemic as the primary educator for the children and IEP goals
- Manage household tasks such as cleaning, laundry, and meal preparation on a daily basis
- Assist with personal care activities including bathing, grooming, and dressing
- Organize and maintain schedules for appointments, social events, and recreational activities
- Manage household finances by creating budgets and tracking expenses
- Coordinate medical appointments and medication adherence for family members
- Plan and prepare nutritious meals based on dietary restrictions or preferences
- Perform housekeeping duties such as dusting, vacuuming, and tidying up living spaces
- Collaborate with healthcare professionals to coordinate medical treatments or therapies
- Implement strategies to promote independence while providing necessary assistance
- Organize social gatherings for friends/family members promoting social interaction
- Serve as an advocate when interacting with education and healthcare providers
- Fostere a positive and nurturing environment to enhance the overall well-being of family members
- Pet care responsibilities such as feeding, grooming, transportation, and exercise
- Implemented safety measures within the home to prevent accidents or injuries
- Demonstrate empathy and understanding when dealing with emotional situations
- Drive family members safely to various destinations with punctuality
Administrative Assistant
Aerosafe Group
10.2012 - 10.2014
- Social Media Strategist and Manager of multiple platforms
- Human Resources policy and procedure consultant; including Instructional Design and Recruiting strategies
- General Administrative duties
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Senior Trainer
JPMorgan Chase & Co
09.2002 - 10.2012
- Facilitated Knowledge Team endeavors for multiple lines of business with Card Services
- Designed, implemented, and facilitated professional classes to support newly hired employees and new initiatives while managing the quality performance of participants
- Collaborated with Department Leadership, Instructional Design Partners, and Trainers to update recruiting and on-boarding processes and to evaluate short and long-term results
- Partnered with Human Resources to improve recruitment efforts to encourage less turnover in entry-level positions
- Provided ROI on retention efforts through a new hiring program saving over $20,000
- Established and maintained mentor relationships with Trainers, Managers, and Representatives to encourage, support, and coach ongoing development opportunities
- Assisted in the creation and implementation of Computer Based Training programs
- Facilitated Pilot training classes to ensure materials were ready for implementation
- Created, conducted, and analyzed surveys to measure employee satisfaction, training effectiveness, and group goal assessments
Social Media Manager
JPMorgan Chase & Co
11.2011 - 07.2012
- Team Manager of an elite cross-functional team striving to provide exceptional service to our clients through Social Media channels
- Responsible for overseeing the daily operations, coaching, quality, and compliance of the Social Media Customer Service team
- Site Social Media expert and consultant in training and development, compliance, and procedural processes
- Worked closely with Executive Leadership teams in varying lines of business within the Firm
- Monitored live Social Media feeds, Radian6 Engagement Console, and Analysis Dashboard
- Skilled in crisis management, engaged responses, and project management
Education
Associate's degree - Psychology
University of Phoenix
Columbus, OHSkills
- Collaborative Problem-solving
- Executive functioning support
- Early intensive behavioral intervention
- Social skills training
- Mentorship
- Performance evaluation
Certification
- First Aid Certification
- Driver's License
Affiliations
- Columbus Crew Nordecke Drum Corps
- Human Rights Campaign
Timeline
Stay at Home Parent
self employeed
10.2014 - Current
Administrative Assistant
Aerosafe Group
10.2012 - 10.2014
Social Media Manager
JPMorgan Chase & Co
11.2011 - 07.2012
Senior Trainer
JPMorgan Chase & Co
09.2002 - 10.2012
Associate's degree - Psychology
University of Phoenix
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