Darla Gibson
Indianapolis,IN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Service-driven professional with 25 year background in customer service. Personable and reliable desiring opportunity to use my professional and personal skills in a busy environment.
Overview
14
14
years of professional experience
Work History
Facility Manager
Dream Big Baseball
Greenfield, IN
03.2012 - 08.2017
- Managed and directed a staff of 15-20, including facility staff and tournament staff.
- Monitored and recorded metrics related to finances and operations to conduct weekly analysis of associated costs and performance.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Created weekly schedules for facility staff, umpires and tournament staff to keep every shift well-staffed during tournaments and busy periods.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw daily operations including Accounts Receivable and Accounts Payable.
- Created weekly tournament schedule for up to 20 teams.
- Managed weekly tournaments .
- Partnered with local business for advertising sponsorship.
Business Assistant
21st Century Dental
Indianapolis, IN
02.2009 - 03.2012
- Greeted patients and answered phone calls to provide assistance with general information and scheduling.
- Managed daily productive schedule of 1 Dentist and 2 Hygienist.
- Created end of day and end of month reports to submit to corporate office.
- Insurance and Medicaid billing and receivables.
- Implemented marketing strategies in order to gain new patients as well as strategies to keep current patients returning.
- Posting daily Accounts Receivable and following up with monthly collection calls.
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
- Create and managed filing systems by organizing and adding files.
- Conducted weekly audits on outstanding insurance claims and followed up by contacting insurance providers.
Insurance/Billing Specialist
Georgia Knotek DDS
Greenfield , IN
01.2007 - 02.2009
- Contacted Insurance and Medicaid providers to verify correct insurance information and obtain authorization for proper billing codes.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding dental insurance.
- Researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
- Created receiving reports.
- Created and mailed monthly billing statements to patients.
- Followed up with collections calls and small claims court filings as well as representation.
Owner/Office Manager
Gibson Surveying Group Inc.
Greenfield , IN
11.2003 - 11.2008
- Directed hiring and training of new employees.
- Collaborated with partner on opening business and provided business development, creation of operational procedures and workflow planning.
- Developed business and marketing plans and prepared monthly financial reports.
- Promoted business offerings catalogs and brochures to attract new customers.
- Prepared and Managed daily and monthly Accounts Payable and Accounts Receivable reports and statements.
- Managed all payroll and tax payments.
Education
Associate of Applied Science - Dental Assisting
Aristotle College
Indianapolis, IN05.1986
High School Diploma -
Oak Ridge High School
Orlando, Fl05.1984
Skills
- Cost-reduction strategies
- Operational efficiency and safety
- Employee supervision and task delegation
- Issue and conflict resolution
- Quickbooks
- Microsoft Office
- Dentrix
- Dental Assistant
- Customer Service
- Clerical
Timeline
Facility Manager
Dream Big Baseball
03.2012 - 08.2017
Business Assistant
21st Century Dental
02.2009 - 03.2012
Insurance/Billing Specialist
Georgia Knotek DDS
01.2007 - 02.2009
Owner/Office Manager
Gibson Surveying Group Inc.
11.2003 - 11.2008
High School Diploma -
Oak Ridge High School
Associate of Applied Science - Dental Assisting
Aristotle College