Darla Gunderson
Grand Forks,ND
Summary
Results-driven Medical Billing Professional experienced in claim submission, insurance verification, and denial management. Achieved timely reimbursement and resolution of billing errors through effective collaboration and process improvements. Focused on enhancing billing accuracy and compliance while delivering exceptional customer service and support.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Medical Billing Specialist
Corner Home Medical
Grand Forks, ND
01.2026 - Current
- Verified patient eligibility and coverage details before claim submission.
- Processed insurance claims and corrected billing errors for durable medical equipment accounts.
- Posted payments and adjustments accurately to patient accounts.
- Followed up on denied claims and prepared supporting documentation for resubmission.
- Reviewed EOBs and remittance advice to reconcile account balances.
- Maintained HIPAA-compliant records while updating billing and insurance files.
- Resolved customer billing questions with clear communication and attention to accuracy.
- Communicated with insurance providers to resolve denied claims and resubmit.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled the rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Identified and resolved patient billing and payment issues.
Manager of Insurance Billing
Altru Health System
Grand Forks, ND
04.2010 - 12.2025
- Directed insurance billing workflows to ensure accurate claims submission and timely reimbursement.
- Reviewed denied claims, identified root causes, and coordinated corrective action with billing staff.
- Monitored payer correspondence and resolved complex claim issues with insurance representatives.
- Oversaw patient account inquiries and delivered clear billing support for account resolution.
- Implemented billing process improvements to strengthen accuracy, efficiency, and compliance.
- Collaborated with coding and clinical teams to resolve charge capture and claim discrepancies.
- Maintained compliance with billing regulations, payer guidelines, and internal revenue cycle policies.
- Reduced error rates in claims submissions through meticulous review and verification procedures.
- Implemented new technologies to streamline insurance billing operations, resulting in increased efficiency and accuracy.
- Streamlined insurance billing processes by implementing efficient workflow management strategies.
Billing Supervisor
Altru Health System
Grand Forks, ND
04.2006 - 04.2010
- Supervised billing staff, ensuring accurate claims processing and timely follow-up across revenue cycle workflows.
- Monitored denied claims, identified root causes, and implemented corrections to improve reimbursement accuracy.
- Trained team members on billing procedures, payer requirements, and patient account standards.
- Reviewed account balances, adjusted discrepancies, and resolved complex billing issues with compliance focus.
- Evaluated billing reports, tracked backlog trends, and refined workflows to strengthen operational consistency.
- Collaborated with patient access, coding, and finance teams to resolve billing and reimbursement concerns.
- Enforced billing policies, maintained data integrity, and supported adherence to healthcare regulations.
Education
High School Diploma -
Red River High School
Grand Forks, NDNo Degree - Medical Secretary
Aakers Business College
Grand Forks, NDSkills
- Medical billing
- Insurance claims processing
- Claim submission
- Insurance verification
- Payment posting
- Denial management
- Electronic claims
- HIPAA compliance
- Team-oriented quality focus
- Medicare processes
- Claims management
- Patient billing
- Medical terminology
- Critical thinking
- Teamwork and collaboration
- Team-oriented quality
- Customer service
Certification
- EPIC PB/HB Billing - 2009
- HFMA Member
- President of Med Park Credit Union
Lean for Leaders
I did a project on the thru put of how patients go thru registration and what happens when claims are denied on the back end for missing information. Did several time studies as well as shadowed staff to see where the opportunities were. We did waste walks in our own areas removing waste from areas. Presented findings to the group as well as Altru Leadership.
Timeline
Medical Billing Specialist
Corner Home Medical
01.2026 - Current
Manager of Insurance Billing
Altru Health System
04.2010 - 12.2025
Billing Supervisor
Altru Health System
04.2006 - 04.2010
High School Diploma -
Red River High School
No Degree - Medical Secretary
Aakers Business College