Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hi, I’m
Darla Lehnert
Business Manager/ Administrative Assistant
Millersville ,MD
Summary
Overview
21
years of professional experience
4
Certification
19
years of post-secondary education
Education
Strayer UniversityWashington, DC
Associate of Arts from Bussiness Administration
02.2015 - 06.2017
University Overview
Focus in Human Resource
- Dean's List
- Maryland Promise Scholarship Recipient 2015
[
Anne Arundel Community CollegeArnold, MD
Associate In Education from Environmental Science
01.1995 - 05.2011
University Overview
- Awarded The United States House of Delegates Scholarship
Work History
COSTELLOS ACE HARDWAREEdgewater, MD
Shift Supervisor
05.2022 - Current
Job overview
- Oversaw daily operations to optimize workflow efficiency and enhance customer service quality.
- Facilitated training and mentorship for team members on advanced sales techniques and comprehensive product knowledge.
- Established inventory management practices to enhance stock levels and minimize waste.
- Maintained front-end. Developed and maintained relationships with vendors.
- Promote rewards program. Maintaining a scan rate of 82% or better. The B2B sales increased by 24% within 60 days of becoming the programs on-site team lead.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted regular safety inspections to maintain compliance with health regulations.
- Assisted in developing promotional displays to enhance merchandise visibility and drive sales.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Analyzed sales reports to identify trends, informing future product ordering decisions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Supervised daily operations to ensure efficient workflow and customer service excellence.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed sales data to identify trends and recommend merchandising strategies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Premium Parking Annapolis, MD
Office Administrator/ Dispatcher
05.2023 - 10.2024
Job overview
- Managed daily office operations, ensuring smooth workflow and effective communication among team
- Maintained accurate records and filing systems, enhancing information retrieval efficiency.
- Assisted in responding to Appeals for Traffic Violations, responding to upwards of 100 per day.
- Implemented office supply inventory management, reducing costs through efficient procurement practices.
- Enhanced customer service protocols, improving client satisfaction through timely responses to inquiries.
- Facilitated onboarding of new employees, streamlining training processes and resource allocation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks and physical tasks cleaning the Hillman Garage, repairing/servicing parking meters etc.
- Served as an Enforcement Agent as needed. Issuing traffic citations to those violating City Code.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to Office Manager to step in to assist with various tasks whenever employee was absent or at lunch.
TargetAnnapolis, MD
Service & Engagement Leader
10.2019 - 05.2022
Job overview
- Led engagement initiatives to enhance customer satisfaction and brand loyalty.
- Developed training materials for 100 plus team members, fostering a culture of continuous learning.
- Analyzed customer feedback using metrics to identify areas for improvement in service delivery.
- Collaborated with cross-functional teams to implement strategic marketing campaigns.
- Streamlined communication processes between departments to improve project outcomes.
- Mentored junior staff on best practices for client interactions and relationship building.
- Oversaw performance metrics to ensure alignment with organizational goals and objectives.
- Built and maintained relationships with community organizations.
- Developed and implemented dynamic communication strategies.
- Summarized complicated topics into simple formats for better understanding.
- Identified opportunities for process improvement within the organization, implementing changes that led to significant cost savings without compromising quality or service levels.
- Managed complex projects under tight deadlines, consistently meeting or exceeding expectations through diligent planning and execution.
- Balanced competing priorities effectively, maintaining focus on high-value tasks while ensuring overall project success.
- Led successful implementation of new technologies to streamline workflow processes, resulting in reduced operational costs and increased efficiency.
- Enhanced client satisfaction by effectively managing and executing project timelines and deliverables.
- Developed strong relationships with clients through regular communication and proactive updates on project progress.
- Implemented data-driven strategies to optimize engagement outcomes and drive business results.
- Created and maintained physical and electronic personnel records.
- Designed tailored solutions for clients, addressing unique challenges and delivering measurable improvements in performance metrics.
- Spearheaded cross-functional collaboration, ensuring seamless integration of multiple teams in achieving project objectives.
- Increased client retention rates through proactive relationship management and consistent delivery of outstanding results.
- Evaluated performance metrics post-engagement, identifying areas for continued improvement and driving ongoing optimization efforts.
- Mentored junior team members, fostering a collaborative environment that promoted professional growth and development.
Brusters Ice CreamAnnapolis, MD
General Manager
08.2018 - 09.2019
Job overview
- Oversaw daily restaurant operations, ensuring adherence to efficiency and quality standards.
- Ensured restaurant cleanliness to comply with county health department inspection standards.
- Directed inventory management processes and optimized store orders from various vendors for ingredients and products.
- Developed and refined innovative recipes to create unique ice cream flavors.
- Led collaborative sales initiatives, driving revenue generation of $250,000 during June, July, and August 2019.
- Assisted in establishing partnerships with community organizations such as churches and schools to enhance collaboration. Supported local initiatives by interacting with city hall representatives. Promoted Bruster's as a favored option among Annapolis residents.
- Obtained accreditation from Mayor Gavin Buckley for impactful community contributions.
Chesapeake Childrens MuseumAnnapolis, MD
Environmental Science Teacher
02.2010 - 09.2015
Job overview
- Developed and implemented engaging lesson plans on environmental science topics.
- Facilitated hands-on experiments to enhance student understanding of ecological concepts.
Calvert County Public SchoolsPrince Frederick, MD
Substitute Teacher
10.2004 - 03.2006
Job overview
- Developed and implemented lesson plans tailored to diverse student needs.
- Managed classroom environments to foster positive learning experiences.
- Adapted instructional strategies based on student feedback and performance.
Timeline
Office Administrator/ Dispatcher
Premium Parking
05.2023 - 10.2024
Shift Supervisor
COSTELLOS ACE HARDWARE
05.2022 - Current
Service & Engagement Leader
Target
10.2019 - 05.2022
General Manager
Brusters Ice Cream
08.2018 - 09.2019
Strayer University
Associate of Arts from Bussiness Administration
02.2015 - 06.2017
Environmental Science Teacher
Chesapeake Childrens Museum
02.2010 - 09.2015
Substitute Teacher
Calvert County Public Schools
10.2004 - 03.2006
Anne Arundel Community College
Associate In Education from Environmental Science
01.1995 - 05.2011
Skills
Time management
- Cash handling expertise
- Employee training
- Staff management
- Workplace safety
- Customer-oriented
- Training and mentoring
- Staff development
- and record keeping
- Operations management
- Conflict resolution techniques
- Schedule management
- Strategic planning
- Scheduling coordination
- Policy enforcement
- Inventory management
- Staff scheduling
- Continuous improvement
- Business administration
- Document management
- Project management
- Business development
- Revenue benchmarks
- Team leadership
- Positive attitude
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Goal setting and tracking
- Complaint resolution
Office administration
Database entry
Customer engagement
Documentation and recordkeeping
Microsoft office
Phone and email etiquette
Excellent Verbal and written communication
Adaptability and flexibility
Active listening
Team collaboration
Organizational skills
Reliability
Certification
Fork Lift Certification
Languages
French
Elementary