Darla Miller
Phoenix,Arizona
Summary
Successful in several system implementations, and can demonstrate that ability to deliver mission-critical results. Outstanding communication and cross cultural team management skills. Driven to produce optimal profitability within the organization. Ambitious team leader adept for creating a strategic alliance with all organizational leaders, clients, and employees. Strong focus on effectively aligning with and supporting the key business initiatives.
Overview
15
15
years of professional experience
Work History
Senior Systems Executive
Cognizant
02.2023 - 08.2023
- Team Management
- End User Training/Support
- Multiple System Knowledge
- Customer Service
- System Analyzing
- Time Management
- Ticket Resolution/Troubleshooting
System Analyst Supervisor/Implementation Manager
Phoenix Children's Hospital
05.2016 - 02.2023
- Management of System Analysts
- System Analyst Team Development
- System Implementation Project Management
- System Configuration/Development/Design
- Test/Production Environment Creation
- Product Analysis/Financial Gain vs. Loss
- Data Conversion/System Integration
- End User Training/Support
- Vender/Client Management
- System Troubleshooting/Maintaining
- Communication/Updates
- Software Production Application Management
- Data Reporting/Productivity
- Process Improvement
- Go-Live Support
PCMG Patient Access Supervisor
Phoenix Children's Hospital
05.2014 - 01.2016
- Staffing/Patient Volume Analysis
- Front Desk Operations
- Patient Concern Resolution
- Financial Reporting/Collection Reconciliation
- Patient Access Representative Management
- Financial Counselor Management
- System Troubleshooting/Resolution
- Process Improvement
- Customer Service
- Employee Training/Staff Presentations
Lead Patient Access Representative
John C. Lincoln Health Network
01.2011 - 01.2014
- Front Desk/Outpatient Operations
- Process Improvement/Work Flow Analysis
- System Implementation
- End User Training
- Root Cause Analysis/Troubleshooting
- Vender/Client/Employee/Insurance Management
- Go-Live Super User/End User Support
- System Configuration/Development/Testing
- System Maintenance
- System Provisions
- Reporting Revenue Cycle/Patient Volume
Office Manager
Certified Printer Repair
01.2009 - 01.2011
- Daily Operation Management
- Client/Vender Management
- Inventory Management/Reporting
- Customer Service
- Process Improvement
- Employee Scheduling/Managing
- Financial Reporting
Education
Master in Health Care Administration: Concentration in Education -
University of Phoenix
Phoenix, Arizona01.2015
Bachelors in Health Care Administration -
Grand Canyon University
Phoenix, Arizona01.2012
Associates in Elementary Education -
Glendale Community College
Phoenix, Arizona01.2010
Skills
- Business Process Improvement
- IT System Development
- System Implementation
- Management
- Software Development
- System Application Maintenance
- Root Cause Analysis
- Customer/Client Management
- Time Management
Qualifications Experience - Knowledge
- Health Care
- Medical Terminology
- Scheduling
- Billing
- EHR Implementation
- Management Experience
- Managed care, Medicaid, and third-party payers
- Registration process
- Allscript, EPIC, AMPFM, Mysis Vision, Jira, Meditech, Sunrise, ChartMaxx
- Compliance and HIPAA Knowledge
- Microsoft Excel, Word, PowerPoint, and Publisher
Timeline
Senior Systems Executive
Cognizant
02.2023 - 08.2023
System Analyst Supervisor/Implementation Manager
Phoenix Children's Hospital
05.2016 - 02.2023
PCMG Patient Access Supervisor
Phoenix Children's Hospital
05.2014 - 01.2016
Lead Patient Access Representative
John C. Lincoln Health Network
01.2011 - 01.2014
Office Manager
Certified Printer Repair
01.2009 - 01.2011
Master in Health Care Administration: Concentration in Education -
University of Phoenix
Bachelors in Health Care Administration -
Grand Canyon University
Associates in Elementary Education -
Glendale Community College