Darla Ortiz
Norwalk,CA
Summary
Proven leader with extensive experience & a willing to learn mindset. Over 4 years working in customer service & excellent reputation on productivity. Solidifying relationships with both customer's and employees in order to create a healthy work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Night Dispatcher
Ecology Auto Parts
08.2022 - Current
- Communicate with customers regarding scheduling of imports, deliveries/pickups, and special requests
- Schedule appointments for empty terminations, exports, and import loads out of the LA & LB ports
- Monitor driver activity to ensure timeliness for appointments & DOT regulations
- Dispatch loads to and from rails including BNSF, ICTF, & Matson Terminal.
- Responsible for dispatching 20+ drivers daily for back to back transactions as well as pre-dispatching 30+ drivers for long-hauls
- Conduct inspection reports for customer's product to ensure product meets customer's standards during/after transportation
- Report incidents, damaged equipment, flat tires, mechanical issues, etc.
- Create driver manifests at end of day to ensure accurate payroll & collect EIRs
- Communicate with top-handler operator & yard hostler to allow smooth operations
Administrative Assistant
Ecology Auto Parts
06.2022 - 08.2022
- Image EIR's daily from terminal cites through Profit Tools
- Scan and image any and all paperwork in company's efforts to go paperless
- Maintain records of company trucks, chassis, & other equipment
- Handle legal documents to facilitate billing and payroll processes
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Ensuring driver's information was up to date including licenses and medical DOT
Cust. Experience Coordinator & Cash Office Assoc.
T.J. Maxx
09.2020 - 06.2022
- Responsible for promoting an excellent customer experience
- Oversee all associates & ensure all daily tasks and activities satisfy store plans in a timely matter
- Address customer concerns and issues promptly with high quality service
- Train and coach associates on customer experience while offering the store’s loyalty programs
- Inputting daily cash sales into computer system and analyzing reports on sales, damages, and cashier transactions
- Balance cash, checks, and all credit/debit transactions into the system and create daily deposits.
- Manager on Duty & employees point of contact
- Participated in company workshops & trainings to enhance personal growth and professional development
Seasonal Guest Advocate
Target
10.2019 - 01.2020
- Handled returns and exchanges & maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store
Salesfloor Associate
SKECHERS Factory Outlet
01.2019 - 11.2019
- Organized shelves to maintain store visual appeal & engage customers
- Created seasonal displays to promote sales and specific merchandise
- Answered customer questions about products, helped locate merchandise, and gave personalized recommendations
- Assisted customers with product returns, exchanges and purchases
- Promoted store's loyalty program to ensure store's success
Education
No Degree - Business Administration
California State University - Dominguez Hills
Carson, CAHigh School Diploma -
Artesia High School
Lakewood, CA06.2020
Skills
- Dispatch software (Profit Tools)
- Data Entry
- Customer Service
- Microsoft Office
- Training and Development
- Problem-solving abilities
- Excel
- Kronos
- X-Store
- Cash Counting Accuracy
Certification
Seal of Biliteracy
Languages
Spanish
Native or Bilingual
Timeline
Lead Night Dispatcher
Ecology Auto Parts
08.2022 - Current
Administrative Assistant
Ecology Auto Parts
06.2022 - 08.2022
Cust. Experience Coordinator & Cash Office Assoc.
T.J. Maxx
09.2020 - 06.2022
Seasonal Guest Advocate
Target
10.2019 - 01.2020
Salesfloor Associate
SKECHERS Factory Outlet
01.2019 - 11.2019
No Degree - Business Administration
California State University - Dominguez Hills
High School Diploma -
Artesia High School
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