MARIO LEE
Anaheim Hills,CA
Summary
Accomplished transportation professional with over 35 years of expertise in harbor, railroad, and central office dispatch operations. Proven ability to thrive in fast-paced environments requiring exceptional organizational, technical, and interpersonal skills. Renowned for a trustworthy and ethical approach, consistently delivering superior customer service while maintaining discretion. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly. Detail-oriented and resourceful, adept at managing multiple customers simultaneously to achieve optimal results.
Overview
35
35
years of professional experience
Work History
Dispatcher
Lengner & Sons Express
Long Beach, CA
10.2018 - 02.2026
- Management of night dispatch of harbor loads. Including communication with the harbor, driver and customer.
- Create delivery schedule based on harbor appointment availability, driver capacity and customer need.
- Customer service, including sending rates to secure business via email and phone.
- Oversaw real-time tracking of shipments using Dray Dog dispatch software.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed work in PCS Systems.
Operations Coordinator
Cargomatic
Long Beach, CA
03.2018 - 10.2018
- Communication liaison between carrier and customer, managing timely pickup and delivery of containers.
- After hours phone and email support for carrier and customer requests.
- Conducted nightly yard inventory.
- Data entry of delivery orders into Profit Tools software.
Night Dispatcher
Freight Horse, LLC
Carson, CA
02.2014 - 02.2018
- Management of night dispatch of harbor loads. Including communication with the harbor, driver and customer.
- Create delivery schedule based on harbor appointment availability, driver capacity and customer need.
- After hours phone and email support for customer requests.
- Conduct nightly dispatch inventory to prepare the morning dispatch team.
- Build relationship with drivers to better communications. Work well with fellow team members to create a pleasant work environment.
- Updates to moves in Profit Tools software.
Night Dispatcher
Golden State Express
Compton, CA
08.2011 - 02.2014
- Management of night dispatch of harbor loads. Including communication with the harbor, driver and customer.
- Create delivery schedule based on harbor appointment availability, driver capacity and customer need.
- After hours phone and email support for customer requests.
- Build relationship with drivers to better communications. Work well with fellow team members to create a pleasant work environment.
- Updates to moves in Fleet Manager software.
Senior Dispatcher
Pac Anchor Transportation, Inc.
Long Beach, CA
07.2003 - 05.2011
- Dispatch the first round of morning moves.
- Manage a specific set of customer accounts, including dispatching and customer service via phone and email.
- Build relationship with drivers to better communications. Work well with fellow team members to create a pleasant work environment.
- Enter delivery orders in Fleet Manager software.
- Transition to night dispatcher handling all night moves.
Senior Dispatcher
Marc Largent, Inc
City of Commerce, CA
10.1999 - 07.2003
- Dispatch of harbor and railroad loads.
- Build relationship with drivers to better communications. Work well with fellow team members to create a pleasant work environment.
- Customer service support.
Dispatcher
California Cartage Company
Long Beach, CA
10.1998 - 10.1999
- Dispatch of harbor loads.
- Build relationship with drivers to better communications, creating a pleasant work environment.
- Customer service support
Field Dispatch Manager
Ke&R Transportation, Inc.
Wilmington, CA
01.1991 - 10.1998
- Assist billing department in organizing manifest to prepare for billing.
- Dispatch of harbor and railroad loads
- Part of the NYK land bridge team
Education
Cerritos Community College
Cerritos, CA01.1991
Skills
- Dispatch coordination
- Billing
- Schedule management
- Customer service
- Data entry
- Dispatch software: PCS, Profit Tools, Dray Dog
- Time management
- Telephone reception
- Active listening
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Lengner & Sons Express
10.2018 - 02.2026
Operations Coordinator
Cargomatic
03.2018 - 10.2018
Night Dispatcher
Freight Horse, LLC
02.2014 - 02.2018
Night Dispatcher
Golden State Express
08.2011 - 02.2014
Senior Dispatcher
Pac Anchor Transportation, Inc.
07.2003 - 05.2011
Senior Dispatcher
Marc Largent, Inc
10.1999 - 07.2003
Dispatcher
California Cartage Company
10.1998 - 10.1999
Field Dispatch Manager
Ke&R Transportation, Inc.
01.1991 - 10.1998
Cerritos Community College