Darla Rodriguez Castaneda
Denham Springs,LA
Summary
Patient access professional with a long record of supporting registration, insurance verification, scheduling, and referral workflows. Coordinates with clinical and front desk teams to keep patient arrivals, records, and account updates accurate, while delivering steady support in fast-paced care settings.
Overview
30
30
years of professional experience
Work History
Patient Access Representative
Our Lady of the Lake Urgent Care
Central, LA
11.2025 - Current
- Collected insurance details and confirmed coverage for patient visits.
- Scheduled appointments and coordinated patient arrival times with care teams.
- Updated patient accounts and maintained accurate medical records.
- Communicated patient needs to clinical staff and front desk teams.
Patient Access Representative
Our Lady Of The Lake Children's Hospital
Baton Rouge, Louisiana
06.2023 - 11.2025
- Checked in and out patients, collected outstanding balances to ensure accurate financial records
- Set up new referrals for the clinic to facilitate patient access to necessary services
- Schedule and reschedule appointments
- Maintained updated scripts and faxed new prescriptions for doctor signatures to support medication management
- Maintained a weekly log of office supply inventory
Patient Access Representative
Our Lady of the Lake Physicians Group
11.2022 - 06.2023
- Checked in and out patients, verified insurance, and collected payments to ensure smooth patient flow
- Coordinated and organized incoming referrals for timely processing
- Managed high volume of incoming calls for busy surgeons' group
Patient Access Representative
Ocean Springs Hospital
02.2022 - 08.2022
- Registered patients in Emergency Room Department to facilitate timely care
- Verify insurance eligibility
- Collected copays and deductibles to ensure accurate billing and compliance with insurance policies
- Updated and verified patient demographic information to maintain accurate records
Patient Access Representative
Our Lady of the Lake Physicians Group
03.2016 - 02.2022
- Scheduled appointments, read insurance benefits, checked in and out patients, and scheduled follow up appointments
- Collected copays and deductibles at check-in to ensure timely payment processing.
- Confirmed and rescheduled or canceled appointments to maintain schedule accuracy.
- Answered phones for a busy pediatric clinic
- Managed clerical tasks at front desk, including filing and organizing patient records to support efficient clinic operations.
- Sent back messages to providers and nurses and would call to follow up if needed
Referral Specialist
Blue Cross Blue Shield of Louisiana
02.1997 - 08.2006
- Coordinated patient referrals for surgical procedures across hospital and outpatient settings to facilitate timely care
- Processed medical referrals using Blue Cross Blue Shield Louisiana systems and provider guidelines.
- Verified member eligibility and referral requirements for covered services.
- Reviewed authorization requests for completeness and policy compliance.
- Processed insurance claims with accuracy to ensure compliance with guidelines
Education
Completed Coursework Towards General Studies -
Louisiana State University
Baton Rouge, LA05-1999
High School Diploma -
Denham Springs High School
Denham Springs, LA05-1995
Skills
- Patient intake
- Insurance verification
- Appointment scheduling
- Referral coordination
- Electronic health records
- Reception management
- HIPAA compliance
References
References available upon request
Timeline
Patient Access Representative
Our Lady of the Lake Urgent Care
11.2025 - Current
Patient Access Representative
Our Lady Of The Lake Children's Hospital
06.2023 - 11.2025
Patient Access Representative
Our Lady of the Lake Physicians Group
11.2022 - 06.2023
Patient Access Representative
Ocean Springs Hospital
02.2022 - 08.2022
Patient Access Representative
Our Lady of the Lake Physicians Group
03.2016 - 02.2022
Referral Specialist
Blue Cross Blue Shield of Louisiana
02.1997 - 08.2006
Completed Coursework Towards General Studies -
Louisiana State University
High School Diploma -
Denham Springs High School