Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Interests
Timeline
Generic

Darla Monique Rojas

El Paso

Summary

Dynamic professional with a proven track record in customer support at Intelogix, adept at problem-solving and technical support. Recognized for enhancing client satisfaction through effective communication and efficient issue resolution. Skilled in data entry and streamlining processes, contributing to improved operational efficiency and team productivity.

Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Medical Assistant role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Intelogix
10.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Investigated and resolved customer inquiries and complaints quickly.

Daycare Teacher

AVANT DAYCARE
01.2023 - 07.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.

Advisor Assistant

University Of Texas At El Paso
07.2022 - 04.2023
  • Organized regular training sessions to educate staff on new products or market developments affecting our services offerings.
  • Streamlined internal processes for increased efficiency in daily office tasks.
  • Enhanced client satisfaction by providing timely and accurate financial advice.
  • Increased overall productivity by implementing new software programs and tools for the team''s use.

Education

High School Diploma -

Horizon High School
El Paso, TX
06-2022

Associate of Applied Science -

El Paso Community College
El Paso, TX
01-2022

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Affiliations

  • Society of Human Resource Management
  • American Cancer Society
  • Bright Pink
  • National Football League (NFL)

Certification

  • CCMA - Certified Clinical Medical Assistant
  • Food Handlers
  • ALCOHOL Handlers
  • CET - EKG Technician
  • PT - Phlebotomy Technician
  • First Aid/CPR Certified

Languages

Spanish
Elementary
English
Full Professional

Interests

  • Enjoy participating in Pilates for overall physical and mental well-being
  • Going to church with my family on Sundays
  • I participate in a variety of outdoor recreational activities
  • I enjoy cooking for friends and family gatherings

Timeline

Call Center Representative

Intelogix
10.2024 - Current

Daycare Teacher

AVANT DAYCARE
01.2023 - 07.2024

Advisor Assistant

University Of Texas At El Paso
07.2022 - 04.2023

High School Diploma -

Horizon High School

Associate of Applied Science -

El Paso Community College

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Darla Monique Rojas