Darla Rothman
Hollywood,CA
Summary
Dedicated and service-oriented professional with 26 years of experience in the travel and hospitality industry. As a retired International Flight Attendant for American Airlines and Hollywood Independent Film Producer, I bring a unique blend of exemplary customer service, attention to detail, and Local/Hollywood Industry insight to the role of Front Desk Agent. Passionate about creating exceptional guest experiences and ensuring seamless operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
International Flight Attendant (Retired)
American Airlines | Flight Service - Chicago O'Hare Airport
Chicago, IL
05.1988 - 06.2014
- Provided unparalleled customer service to passengers in First Class and Business Class cabins during international flights
- Delivered luxury experiences, ensuring comfort, safety, and satisfaction for high-profile travelers
- Attended to all customers individual needs, including personalized meal service, assistance with in-flight entertainment, addressing special requests, and First Aid
- Collaborated with the cabin crew to maintain a seamless and elegant travel experience
- Managed aircraft entry and deplaning procedures using scanning devices and Sabre Programming
- Ensured passenger safety, security, and comfort during flights
- Trained in emergency procedures, heightened post-9/11 security protocols, and special handling for travelers with disabilities.
Independent Film Producer
Skyway Studios - The Chaplin Space
Hollywood, CA
04.2004 - 11.2007
- Co-produced two independent feature films, securing theatrical release and international distribution
- Assisted in editing picture, sound, and color-timing for film and digital release
- Created promotional materials, including press kits, movie posters, DVD covers, and billboards.
- Planned shoots, scheduled talent and oversaw set up for filming.
Education
Some college (no degree) - Journalism
University of Minnesota, Twin Cities
Associate's degree - Mass Communication
Normandale Community College
Skills
- Flexibility
- Administrative tasks
- Marketing
- Emergency Management
- Cultural Sensitivity
- Conflict Mediation
- Public interaction
- Brand Promotion
- Company culture and values
- VIP services
- Security awareness
- Disability assistance
- Customer Service
- Issue Resolution
- Reliability and punctuality
- Professional Appearance
- Strong Work Ethic
- Crew Coordination
- Multitasking
- Adaptability
- Active Listening
- Excellent Communication
- First Aid
Affiliations
- VASA Swedish Organization of America
- APFA (Association of Professional Flight Attendants)
- Seasoned world traveler
- Enjoy hiking and volunteering for my son's swim organization at Rose Bowl Aquatics
Certification
- Heartsaver AHA Certification (First Aid CPR AED), 08/15/2023
- AA Annual Safety and Security Training, 1988-2009
Languages
French
Limited
Accomplishments
- 9/11 Commemorative Crew Member
References
References available upon request.
Timeline
Independent Film Producer
Skyway Studios - The Chaplin Space
04.2004 - 11.2007
International Flight Attendant (Retired)
American Airlines | Flight Service - Chicago O'Hare Airport
05.1988 - 06.2014
Some college (no degree) - Journalism
University of Minnesota, Twin Cities
Associate's degree - Mass Communication
Normandale Community College
- Heartsaver AHA Certification (First Aid CPR AED), 08/15/2023
- AA Annual Safety and Security Training, 1988-2009
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