Darla Wall
San Francisco,CA
Summary
Caring Community Health Worker looking to bring lived experience and 2+ years in the field to a challenging new role. Focused on assisting community members with close support and connections to needed resources.
Overview
2
2
years of professional experience
Work History
Lead Residential Counselor
Homeless Prenatal Program
SAN FRANCISCO, California
06.2023 - Current
- Provided direct supervision and instruction to a team of residential counselors.
- Created an environment of positive reinforcement for clients to promote personal growth and development.
- Monitored daily activities within the facility to ensure safety standards were met.
- Maintained accurate records of client behavior, progress notes, incident reports.
- Collaborated with other departments to coordinate services between agencies or organizations working with clients in the facility.
- Responded promptly to emergency situations involving clients or staff members in accordance with established protocols.
- Organized special events throughout the year such as holiday parties or outings that would help foster social skills among residents.
- Provided crisis intervention services when needed including but not limited to suicide prevention efforts or conflict resolution techniques.
- Actively listened to resident's concerns while demonstrating empathy and understanding at all times.
Community Health Worker
Homeless Prenatal Program
San Francisco, CA
01.2022 - 06.2023
- Greeting Clients and performing intakes.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Organized and distributed basic needs to community.
- Provided information to access financial assistance, legal aid, housing, and many other essential needs.
- Client outreach and Client data entry.
- Educated clients on options to assist in making informed decisions.
- Answered calls and interacted with community members to provide information on advocacy services.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
Education
Federal Certification - Community Health Work
City College of San Francisco
San Francisco, CA06-2023
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV06.2017
Skills
- HIPAA Guidelines
- Organized and Detail-Oriented
- Infant Mortality Reduction
- Case Needs Assessments
- Work Planning and Organization
- Abuse and Neglect Reporting
- Client and Community Service
- Relationship Building
- Individual and Community Advocacy
- Verbal and Written Communication
- Community Outreach
- High-Risk Populations Identification
- Active Listening
- Motivational Interviewing
- Mental Health First Aid
- Trauma Informed Care
- Harm Reduction and Substance Use
- Diabetes Management Instruction
- Progress Monitoring
- Cultural Humility
- Proficient in Google office platforms, Microsoft office platforms, Brightpearl POS, and Salesforce data entry
Timeline
Lead Residential Counselor
Homeless Prenatal Program
06.2023 - Current
Community Health Worker
Homeless Prenatal Program
01.2022 - 06.2023
Federal Certification - Community Health Work
City College of San Francisco
High School Diploma -
Basic Academy Of Int'l Studies High School
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