Darla Wickert
Waco,Texas
Summary
Professionalism required to address concerns of clients while maintaining office efficiency and following standardized procedures and policies Knowledge of a number of computer software programs including: Microsoft Office Suite, Adobe InDesign, Adobe PageMaker, Adobe Illustrator, Adobe Photoshop, and Focus XP Abilities to prioritize tasks and complete tasks accurately and on time in deadline-sensitive settings Demonstrate effective social behavior in a variety of settings and under different circumstances
Overview
20
20
years of professional experience
Work History
Deposit Operations Specialist
First National Bank of Central Texas
06.2022 - Current
- Provided backup to Number other deposit operations specialists.
- Handled ATM service maintenance and disputes.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Processed foreign items and returned mail.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of customer satisfaction.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Processed account maintenance requests and checked for alignment with bank policy.
Part-time/Full-time Teller
American Bank
02.2010 - 04.2015
- Assisted in helping customers with their financial needs such as Deposits and Withdrawals, filling changes orders, and issuing Cashier checks and money orders, Balanced a cash drawer, vault and automate teller machine, Assisted with monthly audited of all teller drawers
Teller
The First National Bank of Central Texas
01.2016 - 05.2022
- Receiving Deposits and Loan Payments, Cashing Checks and withdrawals, Answers customers question in regards to account information
Lobby Service Representative
Incommons Bank
01.2015 - 01.2016
- Assisted in helping customers with their financial needs such as Deposits and Withdrawals, filling changes orders, and issuing Cashier check, Accepts loan, installments and collections payments, Balanced a cash drawer and vault, Opening and closing accounts
Part-time Teller
Fort Worth Community Credit Union
01.2005 - 01.2010
- Assisted in helping members with their financial needs such as Deposits and Withdrawals, Cash Advances on Credit Card, American Express Travelers Checks, and Pre-paid gift cards, Balanced a cash drawer and vault, Assisted with monthly audited of all teller drawers, Identify quickly and accurately the critical issues when making a decision or solving an issues for members
Education
Bachelors of Arts - Communication (Public Relations)
University of Texas at Arlington
Arlington, Texas05.2008
Associates of Arts - General Studies, Photography, Accounting
McLennan Community College
Waco, Texas08.2004
Skills
- Ability to meet deadlines
- Ability to work independently
- Strong organizational skills
- Efficient Workflow Management
- Competency in Microsoft Office Suite
- Ability to multitask efficiently
- Advanced problem-solving capabilities
- Experience with bank audits
- Knowledge of fraud detection
- Experience with account reconciliation
- Experience with general ledger
- Proficient in banking software
- Understanding of check processing
- Familiarity with ACH transactions
- In-depth knowledge of banking regulations
- ATM maintenance
- Microsoft PowerPoint, Excel, and Word
- Preparation of management reports
- Adherence to confidentiality policies
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Customer service excellence
- Team Cooperation
- Cash handling and management
- Customer Service-Oriented
- Compliance, banking laws, and regulations
Timeline
Deposit Operations Specialist
First National Bank of Central Texas
06.2022 - Current
Teller
The First National Bank of Central Texas
01.2016 - 05.2022
Lobby Service Representative
Incommons Bank
01.2015 - 01.2016
Part-time/Full-time Teller
American Bank
02.2010 - 04.2015
Part-time Teller
Fort Worth Community Credit Union
01.2005 - 01.2010
Bachelors of Arts - Communication (Public Relations)
University of Texas at Arlington
Associates of Arts - General Studies, Photography, Accounting
McLennan Community College
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