Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Lahey

Waco,Texas

Summary

Results-driven professional with a strong focus on delivering exceptional customer support. Proven track record of training and managing staff to optimize efficiency. Extensive background in customer relations and communication. Committed to providing top-notch service and exceeding expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Member Services Graduate Assistant

Baylor University
05.2023 - Current
  • Managed staff of 30+ students building schedules and developed training protocols.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and managed organized, orderly student databases and tracking systems.

Fitness Initiatives Intern

Baylor Campus Recreation
08.2024 - Current
  • Analyzed problems and worked with teams to develop solutions.
  • Developed a Project that introduced introductory information for those who may need guidance for fitness machines.
  • Created and managed project plans and timelines.
  • Collected, arranged, and input information into database system.
  • Prepared project presentations and reports to assist senior staff.

Front Desk Employee

Baylor University
01.2022 - 05.2023
  • Staff Leader who manages 2-3 employees simultaneously during shift and manages team of six employees
  • Welcomes patrons, manage equipment rentals, initiates transactions, and oversees building functions.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Enforced policies and procedures to increase efficiency.

Intern

D1 Waco
05.2022 - 08.2022
  • Coaching adults ranging from the age of 18-65 through fitness classes
  • I was also in charge of facilities management near the end of internship
  • I helped with the maintenance of the facility and regularly helped upkeep the facility through regular checks and cleaning measures
  • I received the employee of the month award for July 2022.

Education

Master of Science - Exercise Physiology

Baylor University
Waco, TX
05.2025

Bachelor of Science - Exercise Physiology

Baylor University
Waco, TX
05.2023

Skills

  • Guest Relations
  • Workforce Management
  • Staff Development
  • Schedule Management
  • Customer Relationship Management
  • Operations Oversight
  • Interviewing Knowledge
  • Recruitment
  • CPR Instructor Qualification

Certification

CPR Certification

First Aid Certification

Red Cross First Aid/CPR/AED Instructor Certified r.21

Timeline

Fitness Initiatives Intern

Baylor Campus Recreation
08.2024 - Current

Member Services Graduate Assistant

Baylor University
05.2023 - Current

Intern

D1 Waco
05.2022 - 08.2022

Front Desk Employee

Baylor University
01.2022 - 05.2023

Master of Science - Exercise Physiology

Baylor University

Bachelor of Science - Exercise Physiology

Baylor University
Matthew Lahey