Matthew Lahey
Waco,Texas
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Proven track record of training and managing staff to optimize efficiency. Extensive background in customer relations and communication. Committed to providing top-notch service and exceeding expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Services Graduate Assistant
Baylor University
05.2023 - Current
- Managed staff of 30+ students building schedules and developed training protocols.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Developed and managed organized, orderly student databases and tracking systems.
Fitness Initiatives Intern
Baylor Campus Recreation
08.2024 - Current
- Analyzed problems and worked with teams to develop solutions.
- Developed a Project that introduced introductory information for those who may need guidance for fitness machines.
- Created and managed project plans and timelines.
- Collected, arranged, and input information into database system.
- Prepared project presentations and reports to assist senior staff.
Front Desk Employee
Baylor University
01.2022 - 05.2023
- Staff Leader who manages 2-3 employees simultaneously during shift and manages team of six employees
- Welcomes patrons, manage equipment rentals, initiates transactions, and oversees building functions.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enforced policies and procedures to increase efficiency.
Intern
D1 Waco
05.2022 - 08.2022
- Coaching adults ranging from the age of 18-65 through fitness classes
- I was also in charge of facilities management near the end of internship
- I helped with the maintenance of the facility and regularly helped upkeep the facility through regular checks and cleaning measures
- I received the employee of the month award for July 2022.
Education
Master of Science - Exercise Physiology
Baylor University
Waco, TX05.2025
Bachelor of Science - Exercise Physiology
Baylor University
Waco, TX05.2023
Skills
- Guest Relations
- Workforce Management
- Staff Development
- Schedule Management
- Customer Relationship Management
- Operations Oversight
- Interviewing Knowledge
- Recruitment
- CPR Instructor Qualification
Certification
CPR Certification
First Aid Certification
Red Cross First Aid/CPR/AED Instructor Certified r.21
Timeline
Fitness Initiatives Intern
Baylor Campus Recreation
08.2024 - Current
Member Services Graduate Assistant
Baylor University
05.2023 - Current
Intern
D1 Waco
05.2022 - 08.2022
Front Desk Employee
Baylor University
01.2022 - 05.2023
Master of Science - Exercise Physiology
Baylor University
Bachelor of Science - Exercise Physiology
Baylor University
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