Ena Ray
Las Vegas,NV
Summary
Dynamic professional seeking a challenging role within a collaborative, employee-centric environment. Committed to leveraging extensive experience and qualifications to drive mutual success for the organization and personal growth. Eager to contribute to a team-oriented culture that values innovation and excellence. Passionate about fostering positive relationships and achieving shared goals through effective communication and teamwork.
Experienced with providing exceptional guest service and creating positive interactions. Uses effective communication to address guest needs and solve issues efficiently. Track record of maintaining high standards of professionalism and courtesy, ensuring welcoming and enjoyable atmosphere.
Overview
8
8
years of professional experience
Work History
Guest Services Staff Member
Mainstay Suites Convention Center
Las Vegas, NV
08.2024 - Current
- Assisted guests with inquiries, ensuring prompt resolution of issues.
- Collaborated with team members to maintain a welcoming environment.
- Trained new staff on guest service protocols and best practices.
- Implemented feedback mechanisms to improve service quality continuously.
- Streamlined check-in processes for increased efficiency and guest satisfaction.
- Conducted regular facility inspections to ensure safety standards were met and exceeded.
- Handled monetary transactions accurately, maintaining proper cash handling procedures.
- Developed rapport with frequent guests, leading to increased loyalty and repeat bookings.
- Implemented guest feedback initiatives to identify areas for improvement in service delivery.
- Ensured timely room availability by efficiently coordinating with housekeeping teams.
- Provided personalized recommendations for local attractions and dining options based on guest preferences.
- Managed reservations, confirmations, and cancellations for accurate recordkeeping.
- Utilized strong communication skills to effectively resolve guest complaints and concerns.
- Assisted guests with special requests, ensuring a comfortable and enjoyable stay.
- Enhanced guest experience by providing exceptional customer service and promptly addressing inquiries.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled customer complaints to satisfy and retain guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided exceptional customer service to enhance guest satisfaction.
- Managed front desk operations, including check-ins and check-outs, efficiently.
Front Desk Services
Extended Stay of America
Las Vegas, NV
04.2024 - 08.2024
- Cash handling daily.
- Ensure store compliance with health and safety regulation.
- Monitored guest feedback and escalated concerns to management as needed.
- Maintaining a clean and orderly appearance throughout.
- Managed front desk operations, including check-ins and check-outs, efficiently.
- Provided exceptional customer service to enhance guest satisfaction.
- Handled reservations and bookings using property management systems accurately.
Store Clerk
Snackers
Las Vegas, NV
06.2020 - 01.2021
- Cash handling daily.
- Deliver excellent service to ensure high levels of customer satisfaction.
- Maintaining a clean and orderly appearance throughout store.
Assistant Store Manager
Quick Shop
Charlotte, NC
02.2018 - 08.2019
- Providing superior customer service.
- Create new business strategies to attract new customers, increase store traffic and enhance profitability.
- Respond to customer complaints and concerns in a professional manner.
- Set up new sales plan promotional signage and displays.
- Cashiering/ Cash Handling
- Food Service
- Forecasting and ordering daily to meet stores sales needs.
- Back office/ filing
- Stocking facing and cleaning to maintain store excellence.
- Training and mentoring new staff.
- Maintaining a clean and orderly appearance throughout store.
Education
High School Diploma -
George Washington High
01.1998
Medical Assistant degree - Health Administration
Nevada Career Institute
01.1999
Skills
- Front desk management
- Cash management
- Office management
- Appointment coordination
- Inventory management
- Inventory oversight
- Shelf organization
- OSHA compliance expertise
- Client engagement
- Experience with multi-line telecommunication systems
- Detail-oriented data management
- Experience with Microsoft applications
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Tour guiding
- Reservation management
- Concierge services
- Customer service
- Listening skills
- Hospitality services
- Credit and cash payments
- Guest services
- Housekeeping
- Microsoft office
- Administrative skills
- Safety and security procedures
- Hospitality service expertise
- Guest accommodations
- POS systems
Timeline
Guest Services Staff Member
Mainstay Suites Convention Center
08.2024 - Current
Front Desk Services
Extended Stay of America
04.2024 - 08.2024
Store Clerk
Snackers
06.2020 - 01.2021
Assistant Store Manager
Quick Shop
02.2018 - 08.2019
High School Diploma -
George Washington High
Medical Assistant degree - Health Administration
Nevada Career Institute