Sonvail Davis
Kissimmee,FL
Summary
Dedicated hospitality professional with a strong background in delivering exceptional guest services in fast-paced environments. Expertise includes effective communication, problem-solving, and enhancing customer satisfaction. Proven ability to create positive guest experiences, elevate service standards, and foster team collaboration.
Overview
1
1
Language
4
4
years of professional experience
Work History
Guest Services Staff Member
ISI Events
Miami, Florida
10.2025 - Current
- Assisted guests with inquiries, enhancing their understanding of event schedules.
- Managed guest check-in and registration processes efficiently and courteously.
- Coordinated logistics for guest accommodations during events and conferences.
- Resolved guest complaints promptly, contributing to overall satisfaction of attendees.
- Provided on-site support for special requests or needs from event attendees.
- Greeted guests upon arrival, establishing a welcoming atmosphere from the outset.
- Responded to customer complaints professionally and courteously.
- Provided information about services, facilities, and attractions to guests.
Crew Member
Toco Bell
Orlando, Florida
07.2024 - 11.2025
- Prepared food items according to established recipes and safety standards.
- Provided excellent customer service by taking and processing orders efficiently.
- Maintained cleanliness of workstations, dining areas, and equipment throughout shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
- Operated kitchen equipment safely while adhering to all health regulations.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Production Worker
First Lady Photography LLC
Orlando, Florida
04.2022 - 07.2024
- Operated production equipment to assemble photography products efficiently.
- Collaborated with team members to meet daily production targets and deadlines.
- Managed inventory by organizing materials and supplies for production needs.
- Recorded production data accurately to track workflow and efficiency levels.
- Maintained a clean and safe workspace according to safety protocols.
- Adapted quickly to changes in production schedules or processes as needed.
- Communicated with team members regarding tasks assigned during shift.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
Dr Phillips
Orlando, FLSkills
- Guest services
- Guest relations
- Event coordination
- Event scheduling
- Guest accommodation management
- Front desk operations
- Customer service
- Customer support
- Complaint handling
- Complaint resolution
- Service quality management
- Concierge services
- POS systems
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Exceptional communication
- Team collaboration
- Health and safety protocols
- Problem-solving skills
Languages
English
Professional
Timeline
Guest Services Staff Member
ISI Events
10.2025 - Current
Crew Member
Toco Bell
07.2024 - 11.2025
Production Worker
First Lady Photography LLC
04.2022 - 07.2024
Dr Phillips