Natalie Neckermann
Customer Experience
Battle Creek,Michigan
Summary
Results-driven professional focused on delivering exceptional support for customer needs. USMC Law Enforcement Veteran successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Services Staff Member
Binder Park Zoo
03.2021 - 09.2021
- Greeted Zoo Carousel guests upon arrival by providing warm welcome.
- Offered visitors and customers upon arrival, assistance, and played zoo games regarding animal knowledge questions to build rapport and retention and get the customer excited about the African Safari section of the zoo!
- Responded to guest inquiries to maximize guest satisfaction.
- Upheld Zoo policies and procedures by providing high level of customer service.
- Oversaw fast-paced desk operations and guests' needs at busy facility. As well as ride maintenance!
Customer Service Associate
Defense Logistics Agency
04.2020 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Guest Service Representative
Kalamazoo Air Zoo
06.2015 - 04.2018
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
Education
Associate of Science - Nursing
Military Diploma - Law Enforcement
Skills
- Safety and Security Procedures
- Guest Services
- Guest Satisfaction
- Customer Needs Assessments
- Customer Experience
- Credit and Cash Payments
- Problem-Solving Skills
- Time Management
- Personable Demeanor
- Cash Handling
Accomplishments
ATT Customer Service Retiree
USMC Veteran
40 years of Customer Service
Wunderbar! I can speak...
German
Limited Working
Timeline
Guest Services Staff Member - Binder Park Zoo
03.2021 - 09.2021
Customer Service Associate - Defense Logistics Agency
04.2020 - 07.2020
Guest Service Representative - Kalamazoo Air Zoo
06.2015 - 04.2018
Kalamazoo Valley Community College - Associate of Science, Nursing
United States Army Military Police School - Military Diploma, Law Enforcement
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