Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Zacarias

Washington

Summary

Dedicated guest services professional with a proven track record in enhancing guest experiences and satisfaction. Recognized for reliability and effective problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Guest Services Staff Member

Smithsonian National Zoological Park
07.2025 - Current
  • Delivered exceptional customer service to enhance guest experiences and satisfaction.
  • Resolved guest inquiries and concerns promptly in person and over the phone to uphold park standards and reputation.
  • Collaborated with team members to streamline workflows, contributing to improved efficiency in service delivery.
  • Streamlined check-in processes for increased efficiency and guest satisfaction.
  • Maintained thorough knowledge of the National Zoo to proactively assist guests in maximizing their experience.

Server/Barista Shift Supervisor

Dolci Gelati
04.2021 - Current
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Collaborated with staff to ensure timely and accurate order delivery during peak hours.
  • Managed inventory levels, restocking supplies as needed to maintain smooth operations.
  • Trained new team members on menu offerings and service standards, enhancing overall team performance.
  • Resolved customer issues promptly, maintaining a positive atmosphere and minimizing complaints.
  • Handled cash drawers, cash drops, opened and closed POS system.

Education

High School Diploma -

Jackson-Reed Highschool
Washington, DC
06-2021

Skills

  • Guest relations
  • Reliability
  • Multitasking abilities
  • Complaint handling
  • Language proficiency
  • Training and Mentoring
  • Time management
  • Problem-solving skills
  • Credit and cash payments
  • Safety and security procedures
  • POS systems
  • Registration processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Services Staff Member

Smithsonian National Zoological Park
07.2025 - Current

Server/Barista Shift Supervisor

Dolci Gelati
04.2021 - Current

High School Diploma -

Jackson-Reed Highschool

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Emily Zacarias