Cynthia Hernandez Gomez
Mattawa,WA
Summary
Friendly guest services staff member with experience in check-in, visitor assistance, and complaint resolution. Known for calm communication, time management, and problem-solving while supporting accurate, efficient service in fast-paced event settings.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Guest Services Staff Member
Crowd Management Services
George , WA
07.2025 - Current
- Checked in visitors at the entrance, verifying their identities against the guest list, ensuring accurate verification against guest lists for efficient entry.
- Checked in visitors and verified names against guest lists.
- Resolved guest concerns with friendly communication, enhancing guest satisfaction.
- Responded to customer complaints professionally and courteously.
- Welcomed guests at the gorge events and answered questions politely.
- Directed guests to seating and facilities, facilitating a positive event experience.
Food Preparation Worker
Flea market
mattawa , WA
07.2024 - 11.2025
- Prepared ingredients for flea market food stalls using safe handling practices.
- Cooked menu items during busy flea market service periods.
- Prepared and cooked food items according to recipes and menus.
- Followed sanitation guidelines to support flea market food safety.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Cleaned prep surfaces, utensils, and equipment throughout flea market shifts.
- Stored food supplies in proper containers for flea market operations.
- Refilled service stations with ingredients and packaged items.
- Adapted to fast-paced work conditions at the flea market.
Education
High School Diploma -
Wahluke High School
Mattawa, WA06-2026
Skills
- Guest services
- Customer service
- Guest relations
- Order accuracy
- Food safety
- Sanitation practices
- Team collaboration
- Problem-solving skills
- Time management
- Listening skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Services Staff Member
Crowd Management Services
07.2025 - Current
Food Preparation Worker
Flea market
07.2024 - 11.2025
High School Diploma -
Wahluke High School