Beyla Storlie
Minneapolis,MN
Summary
Detail-oriented guest services staff member with a strong background in customer service and complaint resolution. Experienced in managing reservations and creating welcoming environments. Committed to delivering exceptional guest experiences and supporting team success.
Overview
2
2
years of professional experience
Work History
Guest Services Staff Member
Nail Ninja
Minneapolis, Minnesota
02.2026 - Current
- Collaborated with team members to enhance guest experiences.
- Resolved guest complaints promptly to ensure satisfaction with services.
- Assisted guests with any inquiries or requests in a timely manner.
- Provided information about services and products to clients
- Processed customer payments and handled transactions efficiently.
- Maintained cleanliness and organization of the salon.
- Managed appointment scheduling for nail services and treatments.
Restaurant Hostess
Wakame-sushi & Asian Bistro
Minneapolis, Minnesota
03.2024 - 06.2024
- Greeted guests warmly and escorted them to their tables.
- Coordinated with servers to ensure timely seating of guests.
- Managed reservations using the restaurant's booking system.
- Handled customer inquiries and resolved seating conflicts efficiently.
- Supported restaurant operations during peak hours by managing waitlists.
- Answered phone inquiries to schedule and confirm reservations, takeout orders, and respond to service questions.
- Maintained a clean and organized host stand area.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Skills
- Reservation management
- Appointment scheduling
- Transaction processing
- Guest complaint resolution
- Customer service
- Front desk management
- Service enhancement
- Credit and cash payments
- Collaborative techniques
- Team collaboration
- Problem solving
- Effective communication
- Exceptional communication
- Listening skills
- Client assistance
- Facility maintenance
- Problem solving
Timeline
Guest Services Staff Member
Nail Ninja
02.2026 - Current
Restaurant Hostess
Wakame-sushi & Asian Bistro
03.2024 - 06.2024