Secretary
5 Years 2 MonthsGR Laydown Machine Service | 11.2017 - 01.2023
- Organized and maintained office files, ensuring accessibility and efficiency.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Cashier
9 MonthsAllsups Convience Store | 10.2004 - 07.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Managed cash register operations, ensuring balanced drawers and accurate cash handling.
- Trained new staff on cashier procedures and customer service best practices.
Manager
14 YearsBaskin Robbins Ice Cream | 08.1990 - 08.2004
- Led team in daily operations, ensuring adherence to quality and safety standards.
- Developed training programs to enhance staff performance and service efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered positive work environment, mentoring employees for career growth and skill development.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.