Billa Branch
Summary
Results-driven Corporate Quality Manager with a proven track record in developing quality control processes. Skilled in training teams and improving customer satisfaction through effective communication and organizational strategies.
Overview
5
5
years of professional experience
Work History
Secretary
Recaptured Taxidermy
12.2024 - Current
- Managed scheduling and calendar organization
- Handled incoming communications, directing inquiries to the shop
- Managed customer invoices and employee payroll
- Maintained filing systems, ensuring easy access to important documents.
Corporate Quality Manager
Savvy Sliders
02.2021 - 11.2024
- Developed and implemented quality control processes that reduced defects and improved customer satisfaction.
- Conducted regular audits of production practices, ensuring adherence to safety regulations and company policies.
- Trained teams on quality management systems, fostering a culture of continuous improvement.
- Enhanced customer satisfaction by addressing complaints promptly and instituting effective preventive measures.
Education
High School Diploma -
Pontiac Central High
Pontiac, MISkills
- Customer service
- Appointment scheduling
- File management
- Payroll processing
- Organization
Timeline
Secretary
Recaptured Taxidermy
12.2024 - Current
Corporate Quality Manager
Savvy Sliders
02.2021 - 11.2024
High School Diploma -
Pontiac Central High