Darla Williams
Chicago,IL
Summary
Dedicated professional with expertise in banking operations, compliance auditing, and customer service. Proven ability to enhance customer satisfaction and foster client loyalty through effective communication and problem resolution.
Overview
26
26
years of professional experience
Work History
Personal Banker
First Security Trust and Savings Bank
Chicago, IL
03.2018 - 04.2025
- Processed loan applications while guiding clients through approval processes.
- Educated clients on banking products and services, enhancing their understanding and financial decision-making.
- Facilitated account openings and resolved service inquiries, improving overall customer satisfaction.
- Assisted customers with deposits, withdrawals, transfers, and loan payments, ensuring timely and accurate transactions.
- Established strong rapport with clients, promoting branch loyalty and financial support.
- Identified potential fraud risks, promptly reporting suspicious activities to management.
- Conducted regular audits ensuring compliance with banking regulations.
- Greeted customers warmly, enhancing their initial experience.
Assistant Store Manager
Macy's Department Store
Chicago, IL
10.1999 - 2019
- Ensured customer service excellence through comprehensive staff training and support.
- Supervised team and delivered training to sustain high levels of customer satisfaction.
- Streamlined daily store operations and staff activities for optimal efficiency.
- Managed inventory and scheduling while ensuring high-quality customer service.
- Monitored sales performance and recommended strategies to enhance profitability.
- Resolved customer inquiries and issues effectively and efficiently.
- Monitored cash handling procedures, reconciling discrepancies immediately.
- Conducted frequent walk-throughs, directing team members to address appearance and professionalism issues.
Education
Bachelor of Arts - Finance
Northern Illinois University
Dekalb, ILBachelor of Arts - Finance
Chicago State University
Chicago, ILSkills
- Banking operations
- Transaction processing
- Compliance auditing
- Fraud detection
- Risk identification
- Financial education
- Account and client management
- Customer service excellence
- Team supervision
- Effective communication
- Problem resolution
- Time management
Timeline
Personal Banker
First Security Trust and Savings Bank
03.2018 - 04.2025
Assistant Store Manager
Macy's Department Store
10.1999 - 2019
Bachelor of Arts - Finance
Northern Illinois University
Bachelor of Arts - Finance
Chicago State University