Darleana Crofoot MS, BSN

• Maintained all previous position responsibilities
• Overall responsibility for organizational quality, risk, patient safety, compliance, infection prevention, security, patient relations and patient satisfaction including newly acquired physician office practices
• Administrative team member responsibility for development of strategic plan and organizational budget in collaboration with the governing board of directors

• Maintained all previous position responsibilities
• Directly responsible for all aspects of risk management, quality & medical staff peer review. Oversight and responsibility for Infection Prevention, Employee Health and Medical Staff credentialing and facility security department
• Transitioned contract security services to a 24/7 in house employed staff
• Direct report to CEO with quarterly reporting to governing board of directors, including reportable events, RCAs, quality metrics, satisfaction scores and special projects
• Responsible for position management including interview, hiring/terminations, onboarding, coaching, mentoring, training, professional development, employee recognition and evaluation
• Developed and maintained Corporate Compliance/ HIPAA programs for organization
• Evaluation, selection and implementation of Safety & Risk Managements (SRM) software system later to include quality core measures
• Responsible for all aspects of budgeting, purchasing and payroll
• Supported staff to obtain lean six sigma skills including development of black belt, green belt and yellow belts
• Created Customer Service Liaison position to increase patient satisfaction through immediate contact, direction and problem-solving services
• Developed Patient Relations Department to facilitate and centralize organization wide customer, patient and family concerns

• Directly responsible for all aspects of risk management, quality & medical staff peer review
• Oversight and responsibility for Infection Prevention, Employee Health and Medical Staff credentialing programs
• Direct report to CEO with quarterly reporting to governing board of directors
• Developed Corporate Compliance program for organization

• Responsible for quality, infection prevention, incident reporting, orientation and annual training

Staff RN responsible for patient care on multiple units.