Darleen J Wigal
Configuration Management Manager
Sterling,VA
Summary
PROFESSIONAL SKILLS Experienced Configuration and Asset Manager of IT Enterprises 25 years of DoD community experience and a demonstrated history of work in the information technology industry Deep understanding of project and program management in an Agile methodology and delivering highly scalable and robust systems; proven track record of leading large cross-functional software projects Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams Proven organizational and time-management skills, including prioritizing multiple tasks Excellent developing and delivering presentations skills Strong communication skills for both conveying process and understanding customer need CLEARANCE TS/SCI (current)
Overview
19
19
years of professional experience
Work History
Configuration Manager/CM Lead,
ManTech
Herndon, VA
05.2021 - Current
- Responsible for100% implementation of change control activities from ERB to CCB
- Worked closely with Government Customer to establish CM policies and procedures
- Contributed ideas and suggestions at daily Scrum of Scrum meetings and delivered on deadlines and schedules
- Estimated work hours and tracked progress using Scrum methodology
- Attend all PI Planning meetings and activities
- Update JIRA and Confluence with CM tickets and documentation
- Corrected, modified and upgraded CMDB
- Ensure engineering / technical teams implement Board approved changes
- Facilitate audits, related to configuration management
- Supervised Team Members. assigned tasks and monitored performance
Configuration Management Lead
ECS
Crystal City, VA
03.2021 - 05.2021
- Managed Configuration Management program in support of IPPS-A project.
- Prepare configuration documentations and maintain Configuration Management (CM) database
- Reviewed and established a new and improved CM processes
- Maintain data quality, integrity and security of CM database
- Managed scheduling of audits on CM databases
- Improved process for software delivery
- Analyze configuration issues and propose appropriate
Asset and Change Manager
GENERAL DYNAMICS MISSION SYSTEMS
Arlington, VA.
09.2016 - 05.2021
- Defense Advanced Research Projects Agency (DARPA)
- Established and facilitated weekly Technical Review Board and Configuration Advisory Board Meetings:
- Coordinated new Configuration Control Request(s), documentation checklists, agendas, meeting minutes, and follow on actions as needed
- Managed ITSM Communications Plan, ITSM Training Plan, ITSM Transition Plan, and other related activities
- Managed weekly Technical Review Board Meetings to vet new CCRs and associated documentation with functional leads before seeking government approval at CAB
- Provided live and virtual training and demos of current ServiceNow capabilities to ITD Classified Support Team (CST), as required
- Archived all CCB documentation in CM Library
- Socialized new CM practices and procedures with IT personnel for items being brought to CCB to establish more standardized processes
- Wrote and managed Configuration Management Plan, Change Control Charter and Change Control Guide
- Assisted in stand-up and implementation of ServiceNow platform across Classified Information Technology Division (ITD)
- Attended weekly status reporting on ServiceNow implementation
- Working with ServiceNow developers on User Acceptance Testing (UAT) required to enter Phase II of implementation schedule; organizing and assigning team members to perform UAT and creating reports on findings
- Reviewing ServiceNow documentation and workflows produced by ITSM team members and providing feedback and comments
- Created and maintained ServiceNow Knowledge Base articles
Configuration Manager
MANTECH INTERNATIONAL, Defense Intelligence Agency
Bethesda, MD.
05.2013 - 09.2016
- Completed all HR responsibilities for team members including Time Sheet Approvals and Yearly Reviews
- Monitored cross functional team and resolved issues
- Worked closely with Government Leads to develop more efficient ways to approach projects
- Helped to develop accountability processes for making sure that any inefficiencies were immediately reported and handled
- Reported on CM activities to Government Leads via weekly status meetings
- Change and Configuration Management
- Owner of development, delivery and management of internal CM communications
- Successfully developed messaging and techniques to respond to resistance, improve change willingness, and emphasize CM benefits
- Managed changes to baselines (Configurable Items) and worked with multiple sites and contractor teams to maintain configuration management best practices in all software releases and changes to hardware and configurations within NMEC data centers and environments
- Effectively integrated change management activities into the project plan by partnering with PMO members
- Responsible for facilitating CM audits and reviewing deployed hardware and software for purpose of assessing compliance
- Software Licensing Management
- Responsible for software licensing verification and renewals documentation
- Responsible for maintaining CM media library, inclusive of over 1,000 pieces of media
Configuration Manager
CACI International
FairOaks, VA.
01.2013 - 04.2013
- Attended weekly configuration management meetings
- Wrote and implemented Configuration Management Plan
Configuration Manager
Praxis Engineering
Annapolis Junction, MD.
12.2008 - 12.2012
- Led six-member team to include the following tasking:
- Completed all HR responsibilities for team members including Time Sheet Approvals and Yearly Reviews
- Monitored the cross functional team and resolved issues
- Reported on CM activities to Government Leads via weekly status meetings
- Configuration Management
- Provided administrative and technical support to Government-led change management forums (i.e., Configuration Control Board (CCB), Technical Review Board (TRB))
- Responsible for the development and implementation of a Configuration Management Plan (CMP)
- Managed the configuration management plan, principles and processes and their implementation
- Served as subject matter expert (SME) in documenting hardware and software configuration management / asset management processes and procedures
- Developed configuration and data management documentation
- Developed and enforced configuration management processes
- Designed and established configuration management documentation
Change Management
STS International
Berkley Springs, WVA
08.2003 - 12.2008
- Worked with IBM Clear Case/ClearQuest software products used for configuration management
- Designed and established configuration management documentation
- Provided source code branching and merging policies to support a multi-work stream environment
- Provided SCM support in branch management, merge conflict resolution
- Created and provided technical deployment documentation
Education
Bachelor of Science - Computer Science
Strayer University
Ashburn, VA05.1995
Skills
- HARDWARE AND SOFTWARE SKILLS
- Microsoft Office Professional Suite (Word, Excel, PowerPoint, Outlook, Project and Visio)
- JIRA/Confluence
- Agile Management of CM Systems
- ServiceNow
- SharePoint
Accomplishments
- Amazon Web Services (AWS) Cloud Practitioner Essentials
- AWS Job Roles in the Cloud
- AWS Security Fundamentals
- ServiceNow Fundamentals
- ServiceNow IT Service Management (ITSM) Fundamentals
- Knowledge and demonstrable practical understanding of delivering service in ITIL based organization
- Agile and Waterfall methodologies
Timeline
Configuration Manager/CM Lead,
ManTech
05.2021 - Current
Configuration Management Lead
ECS
03.2021 - 05.2021
Asset and Change Manager
GENERAL DYNAMICS MISSION SYSTEMS
09.2016 - 05.2021
Configuration Manager
MANTECH INTERNATIONAL, Defense Intelligence Agency
05.2013 - 09.2016
Configuration Manager
CACI International
01.2013 - 04.2013
Configuration Manager
Praxis Engineering
12.2008 - 12.2012
Change Management
STS International
08.2003 - 12.2008
Bachelor of Science - Computer Science
Strayer University
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